I've had to deal with the same scenario on multiple occasions It comes down to if we give customer access to the router, then the "managed" service disappears - as it defeats the purpose of managed services - if they wish to obtain control then let them buy the router from you and manage it themselves
On Tue, Jun 3, 2008 at 10:31 PM, Richey <[EMAIL PROTECTED]> wrote: > Thanks for the replies. I am getting the feeling that after talking to our > sales guy who is dealing with them that they want to second guess > everything > I am doing because we are a small ISP and not the big billion dollar a year > ISP of their choice. > > Richey > > -----Original Message----- > From: Eric Girard [mailto:[EMAIL PROTECTED] > Sent: Tuesday, June 03, 2008 10:18 PM > To: Richey > Subject: RE: [c-nsp] Giving customers access to your gear. > > Richey, > I don't know about the SNMP access, but I believe that Global > Crossing provides a zip file of the managed router configs for each > customer through their portal. From the content of the files, it looks > like they just zip a RANCID capture once a day and drop it into their > portal system. That also takes care of removing most, but not all, of > the passwords/keys/etc. > > Eric > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Richey > Sent: Tuesday, June 03, 2008 7:38 PM > To: cisco-nsp@puck.nether.net > Subject: [c-nsp] Giving customers access to your gear. > > I've got a customer with a T1. They have been bought out by a large > hotel > chain. They are pretty much demanding that they have SNMP full read > access > to our router that is at their location as well as a copy of the config > for > the router. This is not their router, it is ours and we fully manage > our > router and hand them Ethernet. This seems a little odd that they > want > access to our gear, and I am not too keen on giving them access unless > they > are willing to accept some responsibility. They don't want to accept > any > responsibility for the access they would have to this box. They say > that > Verizion and AT&T don't have any problems giving them this kind of > access to > their gear. > > > > Any thoughts from the group? > > > > Richey > > > > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
