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Today's Topics:
1. CUCM web pages time-outs (abbas Wali)
2. Can CTS-CTRL-DV8 be used as a Phone for end user?
(Jason Aarons (AM))
3. Re: cross cluster EM (Ryan Ratliff)
4. Re: Call routing question -- probably a simple one..
(Ryan Ratliff)
5. Re: UCCX call redirect to PSTN fails (Mike )
6. CallManager 8.6 Record of Who Placed Calls on Hold
(Matthew Ballard)
7. Services option missing on 7912 (Damian Turburville)
8. MGCP Transfer issue (Gmail)
9. Hunt Pilot from PSTN disconnects after 60 seconds (Dave Wolgast)
----------------------------------------------------------------------
Message: 1
Date: Mon, 3 Dec 2012 17:08:17 +0000
From: abbas Wali <[email protected]>
To: [email protected]
Subject: [cisco-voip] CUCM web pages time-outs
Message-ID:
<CAFdHCp7_G=oBP3NK5ikiGU0oQy2zTd2h=+t6v8zuzg7ovhf...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi All,
is there any way to control the time outs of the CUCM webpages - especially
I have noticed after 1700 these pages timeout very quickly (and have to
login again:()
Thanks
--
@bbas..
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Message: 2
Date: Mon, 3 Dec 2012 14:41:43 -0500
From: "Jason Aarons (AM)" <[email protected]>
To: "cisco-voip ([email protected])"
<[email protected]>
Subject: [cisco-voip] Can CTS-CTRL-DV8 be used as a Phone for end
user?
Message-ID:
<4e38db0a1959b04c8c83edcf069b53ed0d2baa5...@usispclexdb01.na.didata.local>
Content-Type: text/plain; charset="windows-1252"
http://www.cisco.com/en/US/prod/collateral/ps7060/ps11307/ps11336/data_sheet_c78-646041.html
Can the CTS-CTRL-DV8 be used as a "touch screen phone" with CallManager 8.6
independent of VCS/Tandbered EX90 ?
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Message: 3
Date: Mon, 3 Dec 2012 16:25:19 -0500
From: Ryan Ratliff <[email protected]>
To: abbas Wali <[email protected]>
Cc: "cisco-voip \([email protected]\)"
<[email protected]>
Subject: Re: [cisco-voip] cross cluster EM
Message-ID: <[email protected]>
Content-Type: text/plain; charset="windows-1252"
No it won't, you can ready why at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/cmapps.html#wpxref45754.
-Ryan
On Nov 29, 2012, at 1:32 PM, abbas Wali <[email protected]> wrote:
SAD! but can we configure/import CUCM 7 into CUCM 8.5 i.e. on way operation.
users in the CM 7 can login to CM 8 or vice versa.
Thanks
On 29 November 2012 17:21, Abdul Salam . <[email protected]> wrote:
System Requirements for EMCC
The following system requirements exist for Cisco Unified Communications
Manager:
?Cisco Unified Communications Manager, Release 8.0(1) or higher
?Cisco Extension Mobility service
?Cisco Unified Communications Operating System
?Cisco Bulk Provisioning service
?Other call-control entities that support and use the Cisco Extension Mobility
Cross Cluster configuration; for example, other Cisco Unified Communications
Manager clusters, EMCC intercluster service profiles, and EMCC remote cluster
services
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsemcc.html#wp1071355
---AS
On Thu, Nov 29, 2012 at 10:48 PM, abbas Wali <[email protected]> wrote:
Guys,
just been handed over a project to configure Cross Cluster Extension Mobility.
We have two clusters one is using CUCM 8.5 while the other CUCM 7.1.3.
I have seen somewhere that the minimum req. for CCEM is CUCM 8 + .please say
thats not correct :(
--
@bbas..
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--
@bbas..
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Message: 4
Date: Mon, 3 Dec 2012 16:27:56 -0500
From: Ryan Ratliff <[email protected]>
To: Tim Reimers <[email protected]>
Cc: [email protected]
Subject: Re: [cisco-voip] Call routing question -- probably a simple
one..
Message-ID: <[email protected]>
Content-Type: text/plain; charset="windows-1252"
If you have a standard voip dial-peer for other incoming calls (ie with
incoming called-number . configured) from CUCM to that gateway it'll likely
work, as long as you have allowed h323 to h323 connections (under voice service
voip IIRC).
-Ryan
On Nov 29, 2012, at 5:00 PM, Tim Reimers <[email protected]> wrote:
Hi all ?
I?m having a problem doing something that should be simple ?
I have a particular incoming DID that arrives on one of our PRIs on
an H.323 based C2821 router.
I have that particular DID XXXX sent via a voip dial-peer over to a fax server.
What I want to do is be able to call that same XXXX DID from a phone on the UCM
system.
Knowing that all of of my existing route patterns in UCM which were targeted at
the voice gateways
all had 9. route patterns, I knew that UCM would not route my XXXX DID to that
gateway by default,
so I put in a route pattern in the UCM that essentially says ?send DID XXXX to
the C2821 where that dial-peer VOIP exists?
DNA now shows that the call routes, to the voice gateway.
I guess I need an additional dial-peer of some sort (pots??) on the router ?
for the incoming call leg
from the UCM to match the 4-digits I?m trying to then send onwards to the fax
server?
I don?t think about this stuff often enough to keep all the logic in my head?..
What silly stupid one-simple step am I not thinking of???
Tim Reimers
Systems Analyst II
Information Technology Services
City of Asheville
70 Court Plaza
Asheville, NC 28801
Direct phone - 828-259-5512
IT Services main front desk - 828-259-5510
[email protected]
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Message: 5
Date: Mon, 3 Dec 2012 16:43:08 -0500
From: "Mike " <[email protected]>
To: "'Paul'" <[email protected]>, "'Ryan LaFountain \(rlafount\)'"
<[email protected]>, <[email protected]>
Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Mixture of MIVR, CUCM and TAC engineer.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Paul
Sent: Friday, November 30, 2012 5:40 PM
To: Mike; 'Ryan LaFountain (rlafount)'; [email protected]
Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails
Did the MIVR logs tell you this or did you discover this another way?
----- Original Message -----
From: Mike <[email protected]>
To: 'Ryan LaFountain (rlafount)' <[email protected]>; 'Paul'
<[email protected]>; [email protected]
Cc:
Sent: Friday, November 30, 2012 2:21 PM
Subject: RE: [cisco-voip] UCCX call redirect to PSTN fails
Just an FYI for folks that might run into this problem.
I was using local route groups and created a device pool for my gateways and
non-phone devices. The CCX triggers and port group were in this device pool.
Once I specified a local gateway for this device all worked fine.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Ryan LaFountain
(rlafount)
Sent: Friday, November 30, 2012 8:09 AM
To: Mike; 'Paul'; [email protected]
Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails
Hi Mike,
The default debugging should be enough to give you an idea of why the
redirect is failing. If you grab the UCCX Engine (MIVR) logs, send them to
me with the time of the call and the calling number (ANI) and I'll help you
take a look.
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: [email protected]
Hours: M - F 9:00am - 5:00pm
On 11/29/12 9:49 PM, "Mike " <[email protected]> wrote:
>What debug level? I'm new to 8.x
>
>-----Original Message-----
>From: [email protected]
>[mailto:[email protected]] On Behalf Of Paul
>Sent: Thursday, November 29, 2012 9:32 PM
>To: Mike; [email protected]
>Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails
>
>In that case, you'd best start digging through the MIVR logs on your
>UCCX box with Notepad++. Set the appropriate trace levels on your UCCX
>cluster or single server for MIVR and attempt the call again. The MIVR
>logs are very handy in explaining exactly why it's not succeeding
>during that step. Make sure to note the time you make the call so you
>don't have to dig through lines of unrelated debug.
>
>
>----- Original Message -----
>From: Mike <[email protected]>
>To: 'Paul' <[email protected]>; [email protected]
>Cc:
>Sent: Thursday, November 29, 2012 5:07 PM
>Subject: RE: [cisco-voip] UCCX call redirect to PSTN fails
>
>It doesn't even make it to the gateway immediately goes to the
>"unsuccessful" step under redirect.
>
>-----Original Message-----
>From: [email protected]
>[mailto:[email protected]] On Behalf Of Paul
>Sent: Thursday, November 29, 2012 8:04 PM
>To: Mike; [email protected]
>Subject: Re: [cisco-voip] UCCX call redirect to PSTN fails
>
>If you're getting a "Your call cannot be completed as dialed, please
>check the..." error then your problem is going to be, more likely than
>not, a class of service problem. Does the call even reach the gateway
>on the transfer when you call from the outside? Check with 'deb voice
>ccsip messages' if using SIP or 'deb isdn q931' if you're using T1 PRI
>with MGCP or H.323.
>
>Depending on the gateway protocol you're using, you can setup detailed
>traces for SIP/MGCP/(H.225/H.245) on your cluster, gather appropriate
>call processing logs using RTMT, and do further analysis using
>Notepad++ or better yet use TranslatorX.
>
>________________________________
>From: Mike <[email protected]>
>To: [email protected]
>Sent: Thursday, November 29, 2012 4:50 PM
>Subject: [cisco-voip] UCCX call redirect to PSTN fails
>
>
>Hey all,
>
>I have a odd problem. I have a script that redirects the call the PSTN
>for on-call purposes and it works fine if you call from an internal
>line, but an outside line it fails.
>
>I have the CTI triggers and call control group with UCCX_CSS that has
>long distance and local partitions for PSTN access.
>
>Which log can I check to see why its failing?
>
>Thanks,
>Mike
>_______________________________________________
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>
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>
>_______________________________________________
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>
>
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------------------------------
Message: 6
Date: Tue, 4 Dec 2012 00:04:43 +0000
From: Matthew Ballard <[email protected]>
To: "'cisco-voip@puck. net'" <[email protected]>
Subject: [cisco-voip] CallManager 8.6 Record of Who Placed Calls on
Hold
Message-ID: <cce27e0d.24f34%[email protected]>
Content-Type: text/plain; charset="us-ascii"
I have a request to see if it's possible to find out who has placed calls on
hold, and how often.
We are looking at changing our Hold music, and my boss is interested in getting
a better idea of the audiences who end up listening to Hold music, which we
could get from knowing who is placing calls on hold.
This can include calls who end up hearing hold music due to Transfers or
anything else.
Anyone happen to know how to get those logs? I tried looking at some
information online, but I'm not seeing a good answer.
Thank You,
Matthew Ballard
Network Manager
Otis College of Art and Design
[email protected]
------------------------------
Message: 7
Date: Tue, 4 Dec 2012 11:14:23 +0000 (GMT)
From: Damian Turburville <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] Services option missing on 7912
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Bit of an odd one here, hopefully someone else has come across it.
Moved Cisco 7912's? from a CCM 4.1 cluster to a CUCM 6.1 cluster. Phone was
fine. We had an issue with DHCP scopes last week and all the phones rebooted
and since then 2 of the 7912's that were moved do not have either the
4.Services option or the 5.Help option when you goto the Application menu.
A quick google found something about a 4k memory limit on the 7912 and it could
be losing part of the XML config but that was a bug (CSCeg35909) that was fixed
back in 4.1.3 SR1 so I have no idea whats going on...
Here is the device info from one of? the phones
MAC Address 00131951584D
Host Name SEP00131951584D
Phone DN 5662
App Load ID CP7912080003SCCP070409A
Boot Load ID LD0100BOOT021112A
Software Version 8.0.3(070409A)
Hardware Revision 0x0005 0x0000
Serial Number INM08531JLM
Product ID CP-7912G
H/W Features 0x00000003
BTXML Cards Version LD04-25-2002#0
Message Waiting NO
Any ideas anyone?
Cheers,
Damian
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Message: 8
Date: Tue, 4 Dec 2012 13:15:05 +0000
From: Gmail <[email protected]>
To: Cisco VoIPoE List <[email protected]>
Subject: [cisco-voip] MGCP Transfer issue
Message-ID: <[email protected]>
Content-Type: text/plain; charset=us-ascii
Hi All
We have two MGCP gateways GW1 with 1 E1 end point and GW2 with 2 E1 en points,
inbound calls come in over 0/1/0 on GW2, if they are transferred off-net then
calls going out of 0/0/0 or 0/1/0 on GW1 work fine, however if the transferred
call goes out of 0/0/0 on GW1 then we get one way audio for the transferred
call.
Calls going out of GW1 0/0/0 are fine in normal circumstances.
2911 gateways with 15.1.4M4, all are configured the same settings.
Any ideas?
Regards
Nick
Sent from my iPad
------------------------------
Message: 9
Date: Tue, 4 Dec 2012 09:40:00 -0500
From: Dave Wolgast <[email protected]>
To: "Cisco VOIP Newsletter - puck.nether.net"
<[email protected]>
Subject: [cisco-voip] Hunt Pilot from PSTN disconnects after 60
seconds
Message-ID:
<cahozw-2js_n_lbfh064gbx+wjzkyh+mn3ukw74v-yhjifbu...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I have a hunt pilot mapped to a DID. It uses a hunt list containing two
line groups. The first is circular with 10 members and a 20 second RNA
reversion timeout. The second is broadcast with 10 members.
When dialed internally, the hunt group behaves as predicted.
When called from the PSTN via a PRI on a 3845 using SIP, the call
disconnects after 60 seconds. I am not sure which timer is coming into play
here. Can anyone suggest where I should start looking?
Thanks!!
--
Dave Wolgast
Livonia, NY
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End of cisco-voip Digest, Vol 110, Issue 4
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