Hi Lelio, The supported method is to integrate your standalone CUIC premium with the UCCX datasource for the purposes of building your report definitions. Then, you must export / import into UCCX and run them by logging in to the coresident UCCX instance.
Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 11:29 AM, Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote: Thanks Ryan. Do you have to do the export/import process? Does CUIC premium not support integrating with UCCX? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Ryan LaFountain (rlafount)" <rlafo...@cisco.com<mailto:rlafo...@cisco.com>> To: "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>> Cc: "Matthew Loraditch" <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>>, cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Sent: Monday, January 19, 2015 11:03:09 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Hi, Just to be clear, the CUIC that comes with UCCX is the standard CUIC license. You can’t upgrade the co-resident version of CUIC. You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a separate box in order to create custom report definitions (something you can’t do with standard CUIC) and then export those definitions and install them on the co-resident CUIC on UCCX. HTH. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 19, 2015, at 10:50 AM, Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote: That's great. We'll have to investigate the premium option. The HRC reports have been lacking from what I understand. Cheers. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Matthew Loraditch" <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>> To: "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>, "Anthony Holloway" <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Sent: Monday, January 19, 2015 10:44:35 AM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... No CUIC is included and is just the replacement for HRC. The included version is essentially the same as HRC but web based. There is a premium option with more features available. That is, as expected, at a cost. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 10:35 AM To: Anthony Holloway Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks Anthony. We're still using Historical Reporting (I think that's what you meant by HRC). Are there licensing costs associated with CUIC? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Anthony Holloway" <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> To: "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>, "Kevin Przybylowski" <kev...@advancedtsg.com<mailto:kev...@advancedtsg.com>> Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Sent: Monday, January 19, 2015 10:25:31 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... "Does that mean Finesse is the way to go?" Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Kevin Przybylowski" <kev...@advancedtsg.com<mailto:kev...@advancedtsg.com>> To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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