Hi all, The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are:
* Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls * Chat and email agents have to be migrated completely onto Finesse * CAD supervisors only to monitor CAD teams and so on for Finesse * 1 team = 1 type of agent desktop There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com<mailto:akram...@cisco.com> CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com<http://www.cisco.com/web/AU/> [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here<http://www.cisco.com/web/about/doing_business/legal/cri/index.html> for Company Registration Information. From: Josh Warcop <j...@warcop.com<mailto:j...@warcop.com>> Date: Tuesday, 20 January 2015 6:19 am To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>, voip puck <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse. ________________________________ From: Lelio Fulgenzi<mailto:le...@uoguelph.ca> Sent: 1/19/2015 2:04 PM To: voip puck<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc. I'm glad I posted this and started the conversation. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Mike" <mik...@msn.com<mailto:mik...@msn.com>> To: "Charles Goldsmith" <wo...@justfamily.org<mailto:wo...@justfamily.org>> Cc: "Anthony Holloway" <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>>, "Lelio Fulgenzi" <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>, "Kevin Przybylowski" <kev...@advancedtsg.com<mailto:kev...@advancedtsg.com>>, "voip puck" <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Sent: Monday, January 19, 2015 1:25:41 PM Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... I can find out tomorrow. I was told it was supported in 10.6 only let me dig around. From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Monday, January 19, 2015 1:15 PM To: Mike Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use. On Mon, Jan 19, 2015 at 10:39 AM, Mike <mik...@msn.com<mailto:mik...@msn.com>> wrote: Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD & Finesse to be activated at the same time. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 10:26 AM To: Lelio Fulgenzi; Kevin Przybylowski Cc: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... "Does that mean Finesse is the way to go?" Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away. On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>> wrote: Good catch on that! Does that mean Finesse is the way to go? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Kevin Przybylowski" <kev...@advancedtsg.com<mailto:kev...@advancedtsg.com>> To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Sent: Monday, January 19, 2015 9:49:52 AM Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL: In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>] On Behalf Of Lelio Fulgenzi Sent: Monday, January 19, 2015 9:37 AM To: voip puck Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced... In three parts... 1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html 2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html 3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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