Understood, but it keeps being repeated that it's in 10.6, which is not true as of yet. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express.pdf
We keep hoping, but it's not there yet. On Mon, Jan 19, 2015 at 11:22 AM, Matthew Loraditch < mloradi...@heliontechnologies.com> wrote: > Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to > 9.x > > Look for Abhirams email on 12/18/14 at 9:21PMEST > > > > From that: > > “The support for concurrent use of CAD and Finesse for UCCX is expected to > be announced in January (in all likelihood). Our internal testing has > completed, but we are waiting to tie up a few loose ends.” > > > > > > > > > > Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA > Network Engineer > Direct Voice: 443.541.1518 > > Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter > <https://twitter.com/HelionTech> | LinkedIn > <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | > G+ <https://plus.google.com/+Heliontechnologies/posts> > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *Charles Goldsmith > *Sent:* Monday, January 19, 2015 1:15 PM > *To:* Mike > *Cc:* voip puck > > *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... > > > > Mike, this has been discussed previously, where is this documented? Per > the 10.6 documentation, it is not supported for concurrent use. > > > > On Mon, Jan 19, 2015 at 10:39 AM, Mike <mik...@msn.com> wrote: > > Just a FYI…10.6 will be your CAD to Finesse migration platform. It is > the only supported co-resident version available for CAD & Finesse to be > activated at the same time. > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *Anthony Holloway > *Sent:* Monday, January 19, 2015 10:26 AM > *To:* Lelio Fulgenzi; Kevin Przybylowski > *Cc:* cisco-voip@puck.nether.net > > > *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... > > > > "Does that mean Finesse is the way to go?" > > > > Yes. And CUIC is the way to go for reporting. In fact, if you have not > yet deployed a UCCX 10.5, then you may not know HRC already went away. > > > > On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <le...@uoguelph.ca> wrote: > > Good catch on that! > > Does that mean Finesse is the way to go? > > --- > > > Lelio Fulgenzi, B.A. > Senior Analyst, Network Infrastructure > Computing and Communications Services (CCS) > University of Guelph > > 519‐824‐4120 Ext 56354 > le...@uoguelph.ca > www.uoguelph.ca/ccs > Room 037, Animal Science and Nutrition Building > Guelph, Ontario, N1G 2W1 > > > ------------------------------ > > *From: *"Kevin Przybylowski" <kev...@advancedtsg.com> > *To: *cisco-voip@puck.nether.net > *Sent: *Monday, January 19, 2015 9:49:52 AM > *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... > > > > Nice – thanks for the heads up. I knew it was coming, I like the note > below from the EOL: > > > > In addition to the SKUs listed in this notification, the same End of > Software Maintenance and End of Support milestones will apply to the Cisco > Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop > Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. > > > > *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On Behalf > Of *Lelio Fulgenzi > *Sent:* Monday, January 19, 2015 9:37 AM > *To:* voip puck > *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... > > > > > In three parts... > > 1. > > http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html > 2. > > http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html > 3. > > http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html > > > > Lelio Fulgenzi, B.A. > Senior Analyst, Network Infrastructure > Computing and Communications Services (CCS) > University of Guelph > > 519‐824‐4120 Ext 56354 > le...@uoguelph.ca > www.uoguelph.ca/ccs > Room 037, Animal Science and Nutrition Building > Guelph, Ontario, N1G 2W1 > > > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > >
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