Hi Michele, There is most likely a corrupted object in the memory and you can see an exception in the logs when the statistics are reset for these queues. The easiest way around is to delete and recreate these CSQs. If you keep the same name (same case too), it won’t affect any of your scripts.
Regards, Abhiram Kramadhati Technical Solutions Manager, CBABU, Cisco Systems CCIE Voice # 40065 From: "Michele Russo (AM)" <michele.ru...@dimensiondata.com<mailto:michele.ru...@dimensiondata.com>> Date: Wednesday, 1 April 2015 3:36 am To: "cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>" <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] UCCX and CUIC All, After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time reporting tool, two of this customer’s CSQ’s are showing their call statistics as cumulative numbers, meaning they are not resetting at midnight like the rest of the queue’s. Any thoughts?? Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com<mailto:michele.ru...@dimensiondata.com>
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