I've got it running for one customer. Not sure where we got the file from though. File name is "ciscouccx.1061.MixedMode.7.cop.sgn". I'm guessing they haven't released it publicly yet as I don't see it on CCO.
On Sun, Apr 5, 2015 at 3:27 PM, Justin Steinberg <jsteinb...@gmail.com> wrote: > Abhiram, > > Is there any update on the COP file for official support for Finesse and > CAD on the same CCX cluster? The design guide still says not supported > for running both CAD & Finesse. > > Justin > > On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) < > akram...@cisco.com> wrote: > >> Hi all, >> >> The support for mixed-mode is expected to be announced in the coming >> ways. It will be starting with 10.6 and the support can be claimed by >> installing a COP file. The details will come out soon, but in summary it >> will be in 10.6. Also, there will be a white-paper released regarding the >> migration plan and best practices. Some of the things that come to my mind >> straight away are: >> >> - Voice is supported on mixed mode – you can have some teams on >> either CAD or Finesse handling calls >> - Chat and email agents have to be migrated completely onto Finesse >> - CAD supervisors only to monitor CAD teams and so on for Finesse >> - 1 team = 1 type of agent desktop >> >> There are some limitations too and they will be in the document which >> will be published. However, if you can think about any scenario you would >> like to discuss and get some feedback – please feel free to reach out to >> me. Or you can put it out here in the forum, Ryan or myself can brainstorm >> with you. >> >> *Abhiram Kramadhati* >> Technical Solutions Manager >> Customer Solutions Success team, CBABU >> akram...@cisco.com >> >> CCIE Voice - 40065 >> >> *Cisco Systems Australia Pty Limited* >> The Forum >> 201 Pacific Highway >> 2065 >> St Leonards >> Australia >> Cisco.com <http://www.cisco.com/web/AU/> >> Think before you print. >> >> This email may contain confidential and privileged material for the sole >> use of the intended recipient. Any review, use, distribution or disclosure >> by others is strictly prohibited. If you are not the intended recipient (or >> authorized to receive for the recipient), please contact the sender by >> reply email and delete all copies of this message. >> >> Please click here >> <http://www.cisco.com/web/about/doing_business/legal/cri/index.html> for >> Company Registration Information. >> >> From: Josh Warcop <j...@warcop.com> >> Date: Tuesday, 20 January 2015 6:19 am >> To: Lelio Fulgenzi <le...@uoguelph.ca>, voip puck < >> cisco-voip@puck.nether.net> >> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... >> >> Both can be activated but it is a requirement that a team be on CAD or >> Finesse. Essentially giving a 'Team' based migration approach from CAD to >> Finesse. >> ------------------------------ >> From: Lelio Fulgenzi <le...@uoguelph.ca> >> Sent: 1/19/2015 2:04 PM >> To: voip puck <cisco-voip@puck.nether.net> >> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... >> >> Thanks for everyone's help on this, especially the Cisco folk who are >> going back to check for docs and publishing dates, etc. >> >> I'm glad I posted this and started the conversation. >> >> >> --- >> Lelio Fulgenzi, B.A. >> Senior Analyst, Network Infrastructure >> Computing and Communications Services (CCS) >> University of Guelph >> >> 519-824-4120 Ext 56354 >> >> le...@uoguelph.ca >> www.uoguelph.ca/ccs >> Room 037, Animal Science and Nutrition Building >> Guelph, Ontario, N1G 2W1 >> >> ------------------------------ >> *From: *"Mike" <mik...@msn.com> >> *To: *"Charles Goldsmith" <wo...@justfamily.org> >> *Cc: *"Anthony Holloway" <avholloway+cisco-v...@gmail.com>, "Lelio >> Fulgenzi" <le...@uoguelph.ca>, "Kevin Przybylowski" < >> kev...@advancedtsg.com>, "voip puck" <cisco-voip@puck.nether.net> >> *Sent: *Monday, January 19, 2015 1:25:41 PM >> *Subject: *RE: [cisco-voip] FYI: UCCx v9.0 EOL announced... >> >> I can find out tomorrow. I was told it was supported in 10.6 only let >> me dig around. >> >> >> >> *From:* Charles Goldsmith [mailto:wo...@justfamily.org >> <wo...@justfamily.org>] >> *Sent:* Monday, January 19, 2015 1:15 PM >> *To:* Mike >> *Cc:* Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck >> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... >> >> >> >> Mike, this has been discussed previously, where is this documented? Per >> the 10.6 documentation, it is not supported for concurrent use. >> >> >> >> On Mon, Jan 19, 2015 at 10:39 AM, Mike <mik...@msn.com> wrote: >> >> Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the >> only supported co-resident version available for CAD & Finesse to be >> activated at the same time. >> >> >> >> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On >> Behalf Of *Anthony Holloway >> *Sent:* Monday, January 19, 2015 10:26 AM >> *To:* Lelio Fulgenzi; Kevin Przybylowski >> *Cc:* cisco-voip@puck.nether.net >> >> >> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... >> >> >> >> "Does that mean Finesse is the way to go?" >> >> >> >> Yes. And CUIC is the way to go for reporting. In fact, if you have not >> yet deployed a UCCX 10.5, then you may not know HRC already went away. >> >> >> >> On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <le...@uoguelph.ca> >> wrote: >> >> Good catch on that! >> >> Does that mean Finesse is the way to go? >> >> --- >> >> >> Lelio Fulgenzi, B.A. >> Senior Analyst, Network Infrastructure >> Computing and Communications Services (CCS) >> University of Guelph >> >> 519-824-4120 Ext 56354 >> le...@uoguelph.ca >> www.uoguelph.ca/ccs >> Room 037, Animal Science and Nutrition Building >> Guelph, Ontario, N1G 2W1 >> >> >> ------------------------------ >> >> *From: *"Kevin Przybylowski" <kev...@advancedtsg.com> >> *To: *cisco-voip@puck.nether.net >> *Sent: *Monday, January 19, 2015 9:49:52 AM >> *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced... >> >> >> >> Nice – thanks for the heads up. I knew it was coming, I like the note >> below from the EOL: >> >> >> >> In addition to the SKUs listed in this notification, the same End of >> Software Maintenance and End of Support milestones will apply to the Cisco >> Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop >> Administrator (CDA) features on CCX 10.0, 10.5 and 10.6. >> >> >> >> *From:* cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] *On >> Behalf Of *Lelio Fulgenzi >> *Sent:* Monday, January 19, 2015 9:37 AM >> *To:* voip puck >> *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced... >> >> >> >> >> In three parts... >> >> 1. >> >> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html >> 2. >> >> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html >> 3. >> >> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html >> >> >> >> Lelio Fulgenzi, B.A. >> Senior Analyst, Network Infrastructure >> Computing and Communications Services (CCS) >> University of Guelph >> >> 519-824-4120 Ext 56354 >> le...@uoguelph.ca >> www.uoguelph.ca/ccs >> Room 037, Animal Science and Nutrition Building >> Guelph, Ontario, N1G 2W1 >> >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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