Have you tried to run a SAML Tracer?

Sincerely,
Benjamin M. Turner
________________________________
From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of Jonathan 
Charles <jonv...@gmail.com>
Sent: Thursday, September 16, 2021 4:56:48 PM
To: cisco-voip@puck.nether.net <cisco-voip@puck.nether.net>
Subject: [cisco-voip] Error Processing SAML Response

So, users are randomly getting the above error when logging into CUCM UCMUser 
or CUC Inbox... we are also getting it using AD credentials into admin pages 
for CUCM/CUC/etc.

For a user, it will work find repeatedly, then you will get the error, close 
your browser, and reopen, still get the error for a few minutes. Then later it 
will work. When a user is affected, other users work fine.

TAC is saying it is an NTP issue, however, NTP between CUCM 12.5 and IdP (ADFS 
2.0) is fine.

Pings are around 1ms between servers.

Any ideas?


Jonathan



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