Anyone with a contract or s/n can open a TAC case. I believe CCIE's are automatically
escalated a level should they happen to open a case. Further, Silver and Gold
partners need to have a certain percentage of their cases opened by CCIE's to
demonstrate the requisite level of internal escalation (though cisco is pretty lax
here I imagine for the big golds)
Pete
*********** REPLY SEPARATOR ***********
On 2/6/2001 at 10:05 PM Lolene Hamilton-Browne wrote:
>Hi there
>
>I wonder if anyone may know the advantages, from a CISCO support point of
>view, of CCIE accreditation ? I have heard the "only ccies" can open tac
>cases. Is this true ? I open tac cases for my company often, we are a gold
>partner.
>
>Thanks in advance
>
>Joe
>
>
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