Yipe. I just now noticed this thread, and it breaks my heart to hear
stories like this.
Global Knowledge classes are guaranteed. I'm not sure Heather could get
her money back inasmuch as she did sit the entire class, but I am certain
they will let her sit the class again with a more experienced instructor.
Hey, I'm teaching BSCN in Arlington, VA for Global Knowledge the week of
April 23 . . . not scheduled for any Texas trips any time soon.
For future reference, Global Knowledge WILL refund your money or
reschedule you if you return your materials to the instructor by the end
of the first day. Instructors are supposed to emphasize that during the
introductory remarks.
When you schedule the class, talk to the customer service people and ask
them about the instructor. The best questions to ask are, "how long has
this person been a Cisco-certified instructor," and "how many times has
this person taught this class." The instructor schedules are published
about a month in advance of the classes.
I hope you won't get a bad impression of all Global Knowledge instructors
because of this one. I have had the distinct pleasure of auditing BSCN,
CATM and OSPF/BGP classes since joining Global Knowledge, and the
instructors in each case were outstanding in every way, but beyond
outstanding in terms of technical knowledge. And I'm a tough critic,
believe me. For example, how about having CATM taught by someone who
participated in the development of the protocols as a member of the ATM
Forum working groups? Or BGP taught by someone whose consulting practice
focuses on designing networks for national ISPs. And of course, the
groupstudy.com founder, Paul Borghese, is a Global Knowledge instructor.
;-)
Pamela
On Tue, 20 Mar 2001, Priscilla Oppenheimer wrote:
> At 05:05 AM 3/20/01, Circusnuts wrote:
> >No Way Priscilla...
> >
> >"wr" is all it takes when hammering across the Hyper Term window ;-) I
> >agree- that class sounds like a bummer. With you time in the field, what
> >have you heard about refunds or complaints in cases such as this ???
>
> I say she should go for it. Most training partners are very concerned with
> customer satisfaction and try their best to offer high-quality classes. My
> guess is that her instructor was new. That happens. (It can be extremely
> difficult to teach a new class, but that's not her problem &;-) If they
> won't give her a refund, they might at least let her attend again for free.
> I realize it can be hard to get away again and possibly spend more travel
> money, but it's better than nothing.
>
> Priscilla
>
>
> >Phil
> >
> >----- Original Message -----
> >From: "Priscilla Oppenheimer" <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Monday, March 19, 2001 10:47 PM
> >Subject: RE: IOS version 13.xxx ?? and a Rant...
> >
> >
> > > Sounds like your instructor didn't know BGP either. What a shame. You
> >could
> > > ask for your money back...
> > >
> > > BTW, I like "cop run start" much better than "write mem." It's more
> > > intuitive. Not. &;-)
> > >
> > > Priscilla
> > >
> > > At 12:39 PM 3/19/01, Buri, Heather H wrote:
> > > >Well, it may be like Z said earlier and that is...my instructor did not
> >know
> > > >what he was talking about. I thought 12.1 was still the most recent
> >version
> > > >but then again, I have not been on CCO recently upgrading my IOS's
> >either.
> > > >And...been too busy the past couple of days trying to get caught up from
> > > >being gone for a week from work. I will check it out tonight. :-)
> > > >
> > > >Heather Buri
> > > >CSC Technology Services - Houston
> > > >
> > > >Phone: (713)-961-8592
> > > >Fax: (713)-961-8249
> > > >Mobile:
> > > >Alpha Page:
> > > >
> > > >Mailing: 1360 Post Oak Blvd
> > > > Suite 500
> > > > Houston, TX 77056
> > > >
> > > >
> > > >
> > > >-----Original Message-----
> > > >From: John Neiberger [mailto:[EMAIL PROTECTED]]
> > > >Sent: Monday, March 19, 2001 12:08 PM
> > > >To: [EMAIL PROTECTED]
> > > >Subject: Re: IOS version 13.xxx ?? and a Rant...
> > > >
> > > >
> > > >Wow, 13 already? That's pretty surprising since 12.1 isn't GD yet and
> > > >12.2 isn't even out yet.
> > > >
> > > > >>> "Buri, Heather H" <[EMAIL PROTECTED]> 3/19/01 10:41:14 AM >>>
> > > >Hi Everyone.
> > > >
> > > >Well, I finished my BSCN course through Global Knowledge last week. I
> > > >have
> > > >to say I was kind of disappointed. I really was wanting to spend some
> > > >good
> > > >time on BGP and OSPF but we had to rush through it because we wasted a
> > > >whole
> > > >day going over RIP??? I thought this was supposed to be an advanced
> > > >class!
> > > >My opinion is the only refresher we should have been given on RIP is:
> > > >
> > > >Router Rip
> > > >
> > > >Anyways, the instructor said they started making the labs easier
> > > >because too
> > > >many people complained about them being too difficult??? :::sigh:::
> > > >
> > > >Oh well. Thank God for this list and I guess I will be saving myself
> > > >$2000
> > > >on the CIT course now.
> > > >
> > > >I will be taking my exam on April 5. I wanted to study BGP and Policy
> > > >Based
> > > >routing some more.
> > > >
> > > >My instructor did mention Cisco was up to IOS release 13 already. This
> > > >was
> > > >news to me. He said it had been out for some time. My question is,
> > > >has
> > > >anyone been using it yet? My instructor did say that they finally did
> > > >away
> > > >with my favorite command... write mem. A sad, sad day! Well, I knew
> > > >it was
> > > >coming. I don't suppose "c r s" will work at the command line?? :-)
> > > >
> > > >Heather Buri
> > > >CSC Technology Services - Houston
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