Chris,
We are trying to push the product team to get a fix for the Mac agent
high CPU issue. The problem is that there are still only 2 cases
attached to the defect. We need more justification to prove how many
customers are frustrated at this.
If you have a case on this, please make sure that you have your TAC
engineer attach the case to bug CSCsl98060.
Nate
Chris T. Healey wrote:
I agree . . . our confidence is also shaken.
We also choose to no longer leave the auto update on as it is really an
auto "Break everything and ruin your day" feature.
I am getting ready to suggest that we list selected AVs and other
elements that we will support excluding all the others that are possible
in an effort to reduce the frustration. And don't get me started about
the MAC client and how the new agent pegs the processor in Leopard. My
Mac users won't let me forget it.
I think we all should expect more from Cisco on this product as I have 3
TAC cases open from the 4.1.3 update and there seem to be no traction on
them as if Cisco is completely clueless as to what to do.
Thanks
Chris
___________________________________
Chris Healey
Capital University
Office of Information Technology
1 College and Main
Columbus, OH 43209-2394
614-236-6964
Email: [EMAIL PROTECTED]
___________________________________
All that is valuable in human society depends upon the
opportunity for development accorded the individual.
- Albert Einstein
___________________________________
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of Stanclift, Michael
Sent: Thursday, January 17, 2008 9:37 AM
To: [email protected]
Subject: Re: 4.1.3 problems (was Norton 2008)
"This has badly shaken my confidence in CCA"
QFT
Michael Stanclift
Network Analyst
Rockhurst University
Conway Hall, Office 415
1100 Rockhurst Road
Kansas City, Missouri 64110
(816) 501-4231
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of Caines, Max
Sent: Thursday, January 17, 2008 3:08 AM
To: [email protected]
Subject: Re: 4.1.3 problems (was Norton 2008)
Hi Bruce
Everything that depends on the agent version. I guess that means (from
the
release notes):
Clean Access Server and WSUS Interaction Enhancement
Agent Restricted User Access Enhancement
Supported AV/AS Product List Enhancements (Version 67)
Clean Access Agent Auto Remediation
Windows Vista Agent Enhancements
64-bit Windows Operating System Agent Support
Delay Agent Logoff on CAM/CAS
Windows Agent Localization Support
This has badly shaken my confidence in CCA - automatic updating of the
agent
version on the server is now off here, and will be staying that way
Regards
Max
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of
Osborne, Bruce W. (NS)
Sent: 15 January 2008 12:05
To: [email protected]
Subject: Re: [CLEANACCESS] Norton 2008
Max or Prem,
What features of 4.1.3 are lost by using the 4.1.2.1
(Windows) & 4.1.2.0
(Macintosh) agents with 4.1.3 CAM/CAS?
We are currently running 4.1.1 with the Guest login patch & 4.1.2.1
agent.
Bruce Osborne
Liberty University
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of Caines, Max
Sent: Tuesday, January 15, 2008 3:43 AM
To: [email protected]
Subject: Re: [CLEANACCESS] Norton 2008
Don't run the 4.1.3 agent. Locking up while evaluating
reqirements is a
known bug in it. We are still running it on the CAS/CAM, but
we replaced
the
agent with the older one. Rather to my surprise, the CAM
didn't object.
You
also have to stop the CAM from automatically picking up the
new version
from
Cisco
Regards
Max Caines
IT Services, University of Wolverhampton
Wolverhampton, West Midlands WV1 1SB
Tel: 01902 322245 Fax: 01902 322777
-----Original Message-----
From: Cisco Clean Access Users and Administrators
[mailto:[EMAIL PROTECTED] On Behalf Of
THETFORD, CHARLES
Sent: 14 January 2008 20:19
To: [email protected]
Subject: [CLEANACCESS] Norton 2008
I have a computer running XP and Norton 2008. After logging
into Clean
Access the process never gets past the "Validating
requirements" step.
CCA is not locked up but never finishes. Any suggestions?
Thanks
Chuck Thetford
TWU
940 898 3658
