We have not yet required the Mac agent due to: 1. Late introduction just before the fall semester started 2. "Flakiness" issues in testing (4.1.1.0 would randomly not install)
We will need to look again at 4.1.3.1, when it is released. I hope they fix the issue where the agent install messes up the Application directory permissions too. Bruce Osborne Liberty University -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Eric Kenny Sent: Friday, January 18, 2008 8:46 AM To: [email protected] Subject: Re: [CLEANACCESS] 4.1.3 problems (was Norton 2008) Chris, Nate, Being the other person (of 2 total) that has CSCsl98060 attached to their case, I am really surprised more people didnt notice this. Eric J. Kenny Network Analyst Marist College 3399 North Rd. Poughkeepsie, NY 12601 845.575.3820 On Jan 18, 2008, at 8:40 AM, Nathaniel Austin wrote: > Chris, > > We are trying to push the product team to get a fix for the Mac > agent high CPU issue. The problem is that there are still only 2 > cases attached to the defect. We need more justification to prove > how many customers are frustrated at this. > > If you have a case on this, please make sure that you have your TAC > engineer attach the case to bug CSCsl98060. > > Nate > > Chris T. Healey wrote: >> I agree . . . our confidence is also shaken. >> >> We also choose to no longer leave the auto update on as it is >> really an >> auto "Break everything and ruin your day" feature. >> >> I am getting ready to suggest that we list selected AVs and other >> elements that we will support excluding all the others that are >> possible >> in an effort to reduce the frustration. And don't get me started >> about >> the MAC client and how the new agent pegs the processor in >> Leopard. My >> Mac users won't let me forget it. >> >> I think we all should expect more from Cisco on this product as I >> have 3 >> TAC cases open from the 4.1.3 update and there seem to be no >> traction on >> them as if Cisco is completely clueless as to what to do. >> >> Thanks >> Chris >> ___________________________________ >> Chris Healey >> Capital University >> Office of Information Technology >> 1 College and Main >> Columbus, OH 43209-2394 >> 614-236-6964 >> Email: [EMAIL PROTECTED] ___________________________________ >> All that is valuable in human society depends upon the >> opportunity for development accorded the individual. >> - Albert Einstein ___________________________________ >> -----Original Message----- >> From: Cisco Clean Access Users and Administrators >> [mailto:[EMAIL PROTECTED] On Behalf Of Stanclift, >> Michael >> Sent: Thursday, January 17, 2008 9:37 AM >> To: [email protected] >> Subject: Re: 4.1.3 problems (was Norton 2008) >> >> "This has badly shaken my confidence in CCA" >> >> QFT >> >> >> Michael Stanclift >> Network Analyst >> Rockhurst University >> >> Conway Hall, Office 415 >> 1100 Rockhurst Road >> Kansas City, Missouri 64110 >> (816) 501-4231 >> >> >> -----Original Message----- >> From: Cisco Clean Access Users and Administrators >> [mailto:[EMAIL PROTECTED] On Behalf Of Caines, Max >> Sent: Thursday, January 17, 2008 3:08 AM >> To: [email protected] >> Subject: Re: 4.1.3 problems (was Norton 2008) >> >> Hi Bruce >> Everything that depends on the agent version. I guess that means >> (from >> the >> release notes): >> >> Clean Access Server and WSUS Interaction Enhancement Agent >> Restricted User Access Enhancement Supported AV/AS Product List >> Enhancements (Version 67) Clean Access Agent Auto Remediation >> Windows Vista Agent Enhancements 64-bit Windows Operating System >> Agent Support Delay Agent Logoff on CAM/CAS Windows Agent >> Localization Support >> This has badly shaken my confidence in CCA - automatic updating of >> the >> agent >> version on the server is now off here, and will be staying that way >> >> Regards >> >> Max >> >> >>> -----Original Message----- >>> From: Cisco Clean Access Users and Administrators >>> [mailto:[EMAIL PROTECTED] On Behalf Of Osborne, >>> Bruce W. (NS) >>> Sent: 15 January 2008 12:05 >>> To: [email protected] >>> Subject: Re: [CLEANACCESS] Norton 2008 >>> >>> Max or Prem, >>> >>> What features of 4.1.3 are lost by using the 4.1.2.1 (Windows) & >>> 4.1.2.0 >>> (Macintosh) agents with 4.1.3 CAM/CAS? >>> >>> We are currently running 4.1.1 with the Guest login patch & 4.1.2.1 >>> agent. >>> >>> Bruce Osborne >>> Liberty University >>> >>> -----Original Message----- >>> From: Cisco Clean Access Users and Administrators >>> [mailto:[EMAIL PROTECTED] On Behalf Of Caines, Max >>> Sent: Tuesday, January 15, 2008 3:43 AM >>> To: [email protected] >>> Subject: Re: [CLEANACCESS] Norton 2008 >>> >>> Don't run the 4.1.3 agent. Locking up while evaluating >>> reqirements is a >>> known bug in it. We are still running it on the CAS/CAM, but we >>> replaced >>> the >>> agent with the older one. Rather to my surprise, the CAM didn't >>> object. >>> You >>> also have to stop the CAM from automatically picking up the new >>> version >>> from >>> Cisco >>> >>> Regards >>> >>> Max Caines >>> IT Services, University of Wolverhampton >>> Wolverhampton, West Midlands WV1 1SB >>> Tel: 01902 322245 Fax: 01902 322777 >>> >>>> -----Original Message----- >>>> From: Cisco Clean Access Users and Administrators >>>> [mailto:[EMAIL PROTECTED] On Behalf Of THETFORD, >>>> CHARLES >>>> Sent: 14 January 2008 20:19 >>>> To: [email protected] >>>> Subject: [CLEANACCESS] Norton 2008 >>>> >>>> I have a computer running XP and Norton 2008. After logging >>>> into Clean >>>> Access the process never gets past the "Validating >>> requirements" step. >>> >>>> CCA is not locked up but never finishes. Any suggestions? >>>> >>>> Thanks >>>> >>>> Chuck Thetford >>>> TWU >>>> 940 898 3658 >>>> >>>>
