Thanks for all the suggestions. I believe the solution with installing 3.5.4 should work. But as my TAC engineer suggested, we will try to dig it deeper to find out the root cause. I will give updates on this one when we have more.
The firewall is turned off but firewall service is running. Dennis Xu Network Analyst(CCS) University of Guelph 5198244120 x 56217 -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Hernandez, Phillip Andrew Sent: March-18-08 3:24 PM To: [email protected] Subject: Re: CCA Error "Unexpected Error, quitting" I have has this problem before and found a solution 1. Uninstall Cisco Clean Access 2. Install Cisco Clean Access 3.5.4. (As far as I know and tried this is the only version that will solve this problem if you don't have this version I can send it to you) 3. Attempt to log into Cisco Clean Access. 4. Allow Cisco Clean Access to update itself If this does not work there is another solution but it is more involved and I have not been able to test it but I heard it works. Let me know if the first solution does not work I will send you the other solution. Phillip Hernandez Liberty University DISC Staff ResNet Support Specialist -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Brian Beausoleil Sent: Tuesday, March 18, 2008 12:29 PM To: [email protected] Subject: Re: CCA Error "Unexpected Error, quitting" I find installing a really old version like 3.5.x or 3.6.x and upgrading from that works some of the time. I had that error once and couldn't figure it out but the option I stated here worked for us. Hope it helps. Brian -----Original Message----- From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Michael Simpson Sent: Tuesday, March 18, 2008 11:56 AM To: [email protected] Subject: Re: CCA Error "Unexpected Error, quitting" I have seen this on a couple of Vista machines. Unfortunately I did not find a solution. We ended up creating a filter to allow the machine through without posture assessment. Michael Simpson Network Engineer Utah Valley State College [EMAIL PROTECTED] (801)863-8864 >>> "Dennis Xu" <[EMAIL PROTECTED]> 3/18/2008 9:40 AM >>> We ugraded to CAM/CAS 4.1.3.0 and Agent 4.1.3.1 on February from 4.1.2.1. Today one return user running Agent 4.1.2.1 connected to the network and got prompt to install the new version. He installed 4.1.3.1 and when the Agent starts, he got "Unexpected Error, quitting" error. We tried to uninstall 4.1.3.1 and reinstall 4.1.3.1, it didn't work. We also tried to uninstall 4.1.3.1 and install 4.1.2.1, it still got the same error. No agent debug log generated. The user has administrator privilege and Windows firewall is turned off. Anyone seen this error before? Dennis Xu Network Analyst(CCS) University of Guelph 5198244120 x 56217
