Hey Chad,
When AVG upgraded from 7.1 to 7.5, we had an issue where we could detect
a clean 7.5 install, but would fail if the client was upgraded from 7.1
(see bug ID CSCsl14478).
Its possible we are hitting something like that. I tested AVG 8 (clean
install) here, so I am pretty sure that will work. I'd like to test out
the upgrade method to see if that fails, but I am out of the office
today and not sure if I will get around to it. Can you give the clean
install a try (ie: uninstall any AVG products from the system, reboot,
and then install 8.0 fresh) and see if it lets you on?
Thanks,
Nate
Chad Smith wrote:
I was mis-informed about the AVG working prior to Monday. It seems that the
users have recently installed the AV and then tried to access the network;
They have not had a sucessful login while having AVG 8.0 installed. We have
tested "Installation only" for any AV from any vendor and any version. We
have tested with Agent version 4.1.3.1 and 4.1.3.2 and they both don't
recognize 8.0 as being an AntiVirus application.
___________________
Chad E Smith
University of Dayton
On Tue, 20 May 2008 17:35:22 -0400, Nathaniel Austin <[EMAIL PROTECTED]>
wrote:
Hey Chad,
AVG 8.0 is supported in version 4.1.3.2 of the agent and only for
installation, but it should recognize it correctly.
Are you saying that the agent was detecting 8.0 for a while and then
stopped yesterday? What does the client AV info say from when it worked?
Thanks,
Nate
Chad Smith wrote:
We have had users update their AVG AntiVirus to the new version found
here.
http://free.grisoft.com/ww.download?prd=afe
It seems that the AntiVirus application is no longer being labeled as a
good App after yesterday. I have had users say the App downloaded new
updates/definitions and then they were not recognized as having AV
installed on their machine.
Has anyone else come across this issue.
Client AV Info
Product ID: WmiAV
Product Name: AVG Technologies unknown product
Product Version: 8.0
Virus Definition File Version:
Virus Definition File Date:
_________________________
Chad E Smith
University of Dayton
