Hi Nate Could you find out? From the customer point of view there's a lot of work involved in submitting a TAC case, and if I'm going to do it, I don't want the same thing to happen again
Thanks Max > -----Original Message----- > From: Cisco Clean Access Users and Administrators > [mailto:[EMAIL PROTECTED] On Behalf Of Nathaniel Austin > Sent: 27 August 2008 17:38 > To: [email protected] > Subject: Re: [CLEANACCESS] Avast V4.7 & CCA 4.1.2.1 > > I don't know for sure. I didn't have any cases on that and I haven't > spoke to the developer, I'm just going off the notes in the bug. > > Nate > > Caines, Max wrote: > > When you say you couldn't reproduce it, do you mean that > you installed a > > copy of Avast Free/Home 4.7, ran the agent and it > recognised the product and > > gave the AV signature date and version? It didn't say "ALWIL unknown > > product" with blanks against "Virus definition file date" and "Virus > > definition file version", as reported on this list? > > > > Regards > > > > Max > > > > > >> -----Original Message----- > >> From: Cisco Clean Access Users and Administrators > >> [mailto:[EMAIL PROTECTED] On Behalf Of > Nathaniel Austin > >> Sent: 27 August 2008 14:55 > >> To: [email protected] > >> Subject: Re: [CLEANACCESS] Avast V4.7 & CCA 4.1.2.1 > >> > >> The bug number is CSCsm25788 but has not been resolved because our > >> development team was not able to reproduce the problem in house. > >> > >> If it is still not working for you then open another case > and someone > >> can take a look for you. > >> > >> Nate > >> > >> Caines, Max wrote: > >> > >>> Hi > >>> I've checked the release notes for 4.1.6, and I see that > >>> > >> this problem > >> > >>> still hasn't been resolved. Does anyone know when (if at > all) Cisco > >>> plan to address it? It seems to me that 10 months is quite > >>> > >> long enough > >> > >>> to wait for a fix. How do Cisco think this looks to the > prospective > >>> Cisco purchasers thgat are using it? > >>> Max Caines > >>> IT Services, University of Wolverhampton > >>> Wolverhampton, West Midlands WV1 1SB > >>> Tel: 01902 322245 Fax: 01902 322777 > >>> > >>> > >>> > >> -------------------------------------------------------------- > >> ---------- > >> > >>> *From:* Cisco Clean Access Users and Administrators > >>> [mailto:[EMAIL PROTECTED] *On Behalf > Of *Michael > >>> Forster > >>> *Sent:* 16 December 2007 16:23 > >>> *To:* [email protected] > >>> *Subject:* Re: [CLEANACCESS] Avast V4.7 & CCA 4.1.2.1 > >>> > >>> We were having the same problem and opened a ticket > with Cisco. > >>> This is their response: > >>> > >>> /This is a new defect in the agent code. It will be > fixed in the > >>> next 4.1.3 agent version./ > >>> > >>> / / > >>> > >>> /I'll update you later if there is any workaround at > this moment > >>> and let you know the release date for 4.1.3 agent./ > >>> > >>> / / > >>> > >>> /Thanks & Regards,/ > >>> > >>> / / > >>> > >>> /------------------------------/ > >>> > >>> / //Vaishali Deshpande > >>> SJ TAC - AAA/VPN > >>> Cisco Systems, Inc. > >>> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > >>> 408-525-2307/ > >>> > >>> ___________________________________ > >>> > >>> *michael forster* > >>> > >>> network engineer > >>> > >>> [EMAIL PROTECTED] | 757.226.4043 > >>> > >>> regent university > >>> > >>> *From:* Cisco Clean Access Users and Administrators > >>> [mailto:[EMAIL PROTECTED] *On Behalf Of > >>> > >> *Jeff Stewart > >> > >>> *Sent:* Thursday, December 13, 2007 9:22 AM > >>> *To:* [email protected] > >>> *Subject:* Re: Avast V4.7 & CCA 4.1.2.1 > >>> > >>> We have seen several cases of this... > >>> > >>> Dennis Xu wrote: > >>> > >>> Has anyone experienced problem with Avast V4.7 and CCA > >>> > >> 4.1.2.1? It > >> > >>> seems the agent does not recognize this product. TAC > >>> > >> says several > >> > >>> customers have already reported this problem, but > they still do > >>> not have a solution or bug created. frustrating.. > >>> > >>> Dennis Xu > >>> > >>> Network Analyst(CCS) > >>> > >>> University of Guelph > >>> > >>> 5198244120 x 56217 > >>> > >>> > >>> > >>> -- > >>> > >>> Jeff Stewart > >>> > >>> > >>> > >>> Network Engineer > >>> > >>> Network Computing & Support > >>> > >>> Western Kentucky University > >>> > >>> >
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