Thanks Aaron. Yeah, we're definitely leaning on java as the cause. It's been recommended by Cisco to try the java cache clear as well. Will update here once we've tried it.
--Homer Manila, CISSP Information Security Engineer Office of Information Technology American University 202-885-2209 * AU IT will never ask for your password via e-mail. * Don't share your password with anyone! From: "Aaron T. Davis" <[email protected]> To: [email protected] Date: 08/11/2010 03:31 PM Subject: Re: OSX Java issues with weblogin Sent by: Cisco Clean Access Users and Administrators <[email protected]> On Aug 11, 2010, at 12:50 PM, Homer Manila wrote: We are experiencing random problems on OSX's weblogin. In general, many of our OSX (and iPad) users are unable to login successfully, even when fully up-to-date, java and OSX-wise. We are forced to grant exemptions. We don't mandate any requirements for OSX users except for authentication (through weblogin, we don't push the agent yet), but users will experience one or a combination of the following errors when attempting to do so: weblogin will work in Firefox, but not in Safari weblogin will work in Safari, but not Firefox weblogin page will give out java applet error messages (error that most get) We're on 4.7.2. Anybody else getting this problem? --Homer Manila, CISSP Information Security Engineer Office of Information Technology American University 202-885-2209 * AU IT will never ask for your password via e-mail. * Don't share your password with anyone! Homer, This is a troubleshooting tip so it might or might not help with the weblogin with Mac OS X problem. The combination of Java errors with indeterminate results with Safari and Firefox points me to a Java issue. Try clearing the Java Cache from Mac OS X. If you do not know how to do that instructions are located at https://wiki.csuchico.edu/confluence/display/help/Delete+Java+Cache+in +Windows+XP+and+Mac+OS+X. Good luck, _________________________________ Aaron T. Davis Call Center Supervisor University Computer Help Desk Illinois State University Direct: 309-438-5777 Support: 309-438-4357 P.S. Oracle released Java update 21 on Monday, August 9. I would expect a Mac version of this update in a week or two.
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