I received this from a Cisco engineer: 1935 is a Microsoft error: http://support.microsoft.com/kb/970652
You can either use the tool linked, or follow method 2 from this Microsoft article: http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b946414 I'll try it out and let everyone know. David From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Eric Weakland Sent: Friday, August 20, 2010 1:38 PM To: [email protected] Subject: Re: Cisco NAC installer error 1935 We've been seeing this and 1920 errors too. Thanks for the command for the verbose agent install log. Eric Weakland, CISSP, CNE, CISM Director, Information Security Office of Information Technology American University eric at american.edu 202.885.2241 ______________________________________ AU IT will never ask for your password via e-mail. Don't share your password with anyone! From: Javier Henderson <[email protected]> To: [email protected] Date: 08/20/2010 01:36 PM Subject: Re: Cisco NAC installer error 1935 Sent by: Cisco Clean Access Users and Administrators <[email protected]> ________________________________ On Aug 20, 2010, at 1:04 PM, McIntosh, David wrote: > > We have seen a few instances of the NAC installer getting an error midway > through installation. I've tried searching for an explanation of the error > code, 1935, but I haven't come up with anything. > > We are running version 4.7.2 of the CAM, and version 4.7.2.10 of the NAC > agent. Has anyone else experienced this behavior? David, Collect a verbose installation log: msiexec.exe /i agent-install-file.msi /l*v c:\temp\agent-install.log Replace "agent-install-file.msi" with the actual filename of the agent that you are trying to install, after the process completes the file C:\temp\agent-install.log will contain a verbose log that will help us troubleshoot this problem. -jav
