Mary, I haven't personally seen this issue yet.
Classes started here last week so I'm sure it would have made it to me by now if this was a wide-spread issue with the incoming freshmen. The vast majority of our Students now choose to bring their own computer vs. purchasing systems through the College, so we see quite the spectrum of configurations and most of them are able to use NAC without issue. If this is just a one-off problem I would continue to with general troubleshooting. Check for any other software that might be preventing installation? (e.g., Any of the various Security Suites, Malware etc.) If there is a security suite installed (provided it isn't already the one you recommend, and the user hasn't paid for it [i.e. trial software]) then I would consider removing it in favor of the anti-malware software you are familiar with. Are you able to install other software packages on this system without issue? Instead of using the web installer, try to copy the Agent install file to the system and then do a Right-Click-"Run as Administrator". Are you taking advantage of the Web-Based Agent option? It may be a good option for those few machines that aren't playing nice with the full agent. I just started making it available to users about a month ago and it seems to be working well for those who have decided to use it instead. _____________________________ Rob Biddle Network Systems Engineer / Administrator College of Mount St. Joseph (513)244-4893 From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Mary-Ellen Ide Sent: Tuesday, August 31, 2010 1:34 PM To: [email protected] Subject: Re: Cisco NAC installer error 1935 Rob, We have just encountered the "1935" error during installation. The OS is Vista. User is logged on as local admin. Time/Date are correct. No versions of the old agent. Any ideas? I'm worried that we could possibly see many more of these errors when the students arrive..... Thanks! Mary Mary Ide Internet Security Engineer Johnson & Wales University SANS GPEN #1514 SANS GCIH #1794 SANS GWAS #1728 [email protected]<BLOCKED::mailto:[email protected]> From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Biddle, Rob Sent: Monday, August 23, 2010 4:08 PM To: [email protected] Subject: Re: Cisco NAC installer error 1935 David, You said you've seen a few instances of this, are all the affected machines running the same OS? Are you logged in as a Local Admin or Regular User? Time/Date set correctly? Have you tried a different agent package? Does this computer by chance have an old version of agent on it already? I've seen instances where a very old agent was present (although not running) which was causing installation errors. In those cases removing the old agent fixed the issue. _____________________________ Rob Biddle Network Systems Engineer / Administrator College of Mount St. Joseph From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of McIntosh, David Sent: Monday, August 23, 2010 3:54 PM To: [email protected] Subject: Re: Cisco NAC installer error 1935 I tried out every solution I could find that involves fixing .NET or the Windows installer and nothing has worked. Additionally, when I attempt to run the installer with a verbose log I am repeatedly told that the package cannot be opened and to contact the vendor. Has anyone had luck getting around this error? David McIntosh IT Services Miami University From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of McIntosh, David Sent: Friday, August 20, 2010 1:51 PM To: [email protected] Subject: Re: Cisco NAC installer error 1935 I received this from a Cisco engineer: 1935 is a Microsoft error: http://support.microsoft.com/kb/970652 You can either use the tool linked, or follow method 2 from this Microsoft article: http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b946414 I'll try it out and let everyone know. David From: Cisco Clean Access Users and Administrators [mailto:[email protected]] On Behalf Of Eric Weakland Sent: Friday, August 20, 2010 1:38 PM To: [email protected] Subject: Re: Cisco NAC installer error 1935 We've been seeing this and 1920 errors too. Thanks for the command for the verbose agent install log. Eric Weakland, CISSP, CNE, CISM Director, Information Security Office of Information Technology American University eric at american.edu 202.885.2241 ______________________________________ AU IT will never ask for your password via e-mail. Don't share your password with anyone! From: Javier Henderson <[email protected]> To: [email protected] Date: 08/20/2010 01:36 PM Subject: Re: Cisco NAC installer error 1935 Sent by: Cisco Clean Access Users and Administrators <[email protected]> ________________________________ On Aug 20, 2010, at 1:04 PM, McIntosh, David wrote: > > We have seen a few instances of the NAC installer getting an error midway > through installation. I've tried searching for an explanation of the error > code, 1935, but I haven't come up with anything. > > We are running version 4.7.2 of the CAM, and version 4.7.2.10 of the NAC > agent. Has anyone else experienced this behavior? David, Collect a verbose installation log: msiexec.exe /i agent-install-file.msi /l*v c:\temp\agent-install.log Replace "agent-install-file.msi" with the actual filename of the agent that you are trying to install, after the process completes the file C:\temp\agent-install.log will contain a verbose log that will help us troubleshoot this problem. -jav
