Danny, That's weird . Stick to your guns. Ask them to send you an unopened box. Tell em you've heard so many nice things about their customer service being second to none and you paid money for brand new instruments, not a display item. If that doesn't get you satisfaction, ask to speak to a supervisor. Can't hurt. I spent $900 this year and several thousand over the years, and I'll complain too, if it might help.
Chuck Resolute 1990 C&C 34R Atlantic City, NJ ----- Original Message ----- From: djhaughey @ juno .com To: cnc-list@cnc-list.com Sent: Tuesday, April 9, 2013 6:41:24 PM Subject: Re: Stus-List Defender delivery Well, They sent me out another unit it is exactly the same... Except, now everything says TackTick instead of Raymarine ... If it wasn't for that, I'd have bet it was the same box of stuff... I don't what to say... Why would they open the boxes...it does not make any sense to me... Is the fact that it now says TackTick mean anything... It's just weird... guess I'll stick with this and see if it works... Danny ---------- Original Message ---------- From: "Hoyt, Mike" <Mike.Hoyt@ impgroup .com> To: <cnc-list@cnc-list.com> Subject: Re: Stus-List Defender delivery Date: Mon, 8 Apr 2013 09:28:30 -0300 Danny Do you suspect this was maybe a display unit at some point? Are they offering an "open box" discount like many big box retailers do? Mike From: CnC-List [ mailto :cnc-list-boun...@cnc-list.com] On Behalf Of djhaughey @ juno .com Sent: Saturday, April 06, 2013 7:43 PM To: cnc-list@cnc-list.com Subject: Re: Stus-List Defender delivery Okay, So the Tack tick/ raymarine instruments just showed up Thursday night. I opened the shipping box and pulled out the Tack Tick box and the first thing I notice is the factory seal is broken. I go no further and write them the next morning and tell them about the seal. Thay then say, "Mr. Haughey , Thank you for your email. There are times when our sales department will need to open the boxes on some instruments to double check something such as if all the parts are present. I would say go ahead and inspect the item to ensure all pieces are in the box and nothing looks amiss. There should be instructions in the box which will tell you what should be included. If anything looks questionable, please send us a photo and we can check on our end to see if that is how the unit should be or not. I do not think what you received is anything used, though, we likely just had to get into an unit box to check on a part. Sincerely,..." I really don't like this answer. Why would they open a box the check if all the parts are there??? I call BS! Anyway, I open the box this morning and there are scratches, the lens protectors are all bubbles underneath. They just called me as I'm writing this... He is telling me that they aren't packages well from the factory, they have never taken a return...blah blah blah...but, I'll get another one right out to you... He have a much better argument if the factory seal wasn't broken... The stuff is all rattling around in the box! This is how ray marine packages a $2000 system? I guess Ill find out when I get the next one... Here a few photos. http :// sdrv .ms/10FhaTl http :// sdrv .ms/10Fhh17 http :// sdrv .ms/10FhpO8 http :// sdrv .ms/10FhD7S http :// sdrv .ms/10FhGk6 I t just all seems quite strange to me... Danny Lolita 1973 Viking 33 Westport Point, MA ---------- Original Message ---------- From: " djhaughey @ juno .com" < djhaughey @ juno .com> To: cnc-list@cnc-list.com Subject: Re: Stus-List Defender delivery Date: Tue, 02 Apr 2013 06:23:33 -0400 I got my stuff yesterday too! I did not get a chance to open the boxes yet but, should do that this evening. I had walled out of there without ordering a new hatch. My bowmar hatch has a broken hinge and there are no replacement parts available. So I ended up calling then like thursday , after the sale and they honored the sale price on a lewmar low profile model. I pulled the old hatch over the weekend and all the bolts were suck and some snapped. I guess that the nw hatch was definitely in order. I've now blown my budget for this year. Danny Lolita 1973 viking 33 Westport point, ma T-Mobile. America’s First Nationwide 4G Network ----- Reply message ----- From: "Chuck S" < cscheaffer @comcast.net> To: "cnc-list CNC boat owners" <cnc-list@cnc-list.com>, "cc-3436" <cc-3436@ googlegroups .com> Subject: Stus-List Defender delivery Date: Mon, Apr 1, 2013 9:07 pm My bottom paint and accessories arrived today from Defender. All good, all together. Very cool Chuck Resolute 1990 C&C 34R Atlantic City, NJ _______________________________________________ This List is provided by the C&C Photo Album http :// www . cncphotoalbum .com CnC-List@cnc-list.com
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