2. The OpenMoko team at FIC are spread _very_ thin and lack the time/resources
to research and establish a forum themselves.  They were overloaded just
getting a basic storefront up.  I don't understand why a company the size of
FIC isn't providing more logistics support to them, so they can focus on the
hardware/software but that's the way it is today.

Have a look at what Harald wrote in his weblog on the 17th.
FIC is a B2B not a B2C, I don't think they ever before sold directly to 
customers.
So FIC can't provide them with any knowledge about B2C, this is just totally 
new for them

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