Hi David,

Yes, I agree with you and others about realistic email size but our users will 
use whatever is easiest for them.

No, we do not have any real time anti-virus running on the mail server.

Don

---------- Original Message ----------------------------------
From: David Barker <[email protected]>
Reply-To: <[email protected]>
Date:  Thu, 08 Jan 2015 22:57:15 -0500

>Don,
>
>As you can see from the other responses, sending 20 GB files is not what
>email was designed  to do. However there should not be an issue at least
>with Declude in processing such large files. Do you have AV running on
>that server ?
>
>David
>On 1/8/2015 6:40 PM, Don Winsauer wrote:
>> We are experiencing an issue on our Imail server that maybe someone can shed 
>> some light on.
>>
>> We have had a few customers on different domains send very large emails 
>> (over 20gb).  These are typically either drawing file or proof files.  The 
>> email makes it to our server and gets checked by Declude.  Our customer's 
>> are getting an "Undeliverable Mail" bounce back email saying that there is 
>> "No message body".
>>
>> There are no errors in the log files (Sys, Dec, Vir and Blkl).  The Dec file 
>> shows that the user is whitelisted due to authentication.  The Blkl has a 
>> type of IGNORE for these emails.  The large smd file is being left in the 
>> proc\work folder with the extension D*.smd.tmp.  For some reason, it's not 
>> being transferred back into the spool folder for delivery.  This explains 
>> the "Undeliverable" and "No message body" bounce email.  There is several GB 
>> free space on the spool drive.
>>
>> Has anyone seen this or have a solution I can try?
>>
>> Thanks in advance,
>> Don
>> Net1 Media
>>
>>
>>
>>
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>
>--
>David Barker
>Mail’s Best Friend
>Email     : [email protected]
>Web      :  www.mailsbestfriend.com
>Office    :  866.919.2075
>Mobile  :  978.518.6461
>
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