I am going to make the assumption that the question was meant to be a 20 MB file. As a 20 GB file for email is just not possible.

David


On 1/9/2015 9:08 AM, Todd Hunter wrote:
Sorry that was an inappropriate response.

As others have mentioned email was never designed from its inception to be
use to transfer large files.  I find it odd that the emails ever got to your
Declude spool.  If the files is indeed 20Gb and the client is using a
traditional email software like Outlook it would clog there outbox for 8 -
12 hours if not days.


Todd Hunter
Smart IT Services
Smart-Mail
Progressive Systems
Your Smart Cloud Partner



-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of Heimir Eidskrem
Sent: Thursday, January 08, 2015 8:09 PM
To: [email protected]
Subject: [MBF] Re: Large email files are not getting completely processed

20gb emails?
That’s funny.

Find a better solution to share files.



Cordially,

Heimir Eidskrem

i360 Consulting
11152 Westheimer
Suite 147
Houston, TX 77042
Ph:  713-981-4900
[email protected]
www.i360.net
www.smart-it-services.com

Houston's Leading Internet Consulting Company

-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of Don Winsauer
Sent: Thursday, January 08, 2015 5:41 PM
To: [email protected]
Subject: [MBF] Large email files are not getting completely processed

We are experiencing an issue on our Imail server that maybe someone can shed
some light on.

We have had a few customers on different domains send very large emails
(over 20gb).  These are typically either drawing file or proof files.  The
email makes it to our server and gets checked by Declude.  Our customer's
are getting an "Undeliverable Mail" bounce back email saying that there is
"No message body".

There are no errors in the log files (Sys, Dec, Vir and Blkl).  The Dec file
shows that the user is whitelisted due to authentication.  The Blkl has a
type of IGNORE for these emails.  The large smd file is being left in the
proc\work folder with the extension D*.smd.tmp.  For some reason, it's not
being transferred back into the spool folder for delivery.  This explains
the "Undeliverable" and "No message body" bounce email.  There is several GB
free space on the spool drive.

Has anyone seen this or have a solution I can try?

Thanks in advance,
Don
Net1 Media




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