My problem with overseas support is that they seemed to be sworn on pain of death to never pass a customer on to a supervisor or some other higher up. That may be incidental to being overseas. Though companies that are support oriented tend to want to keep their support operations close to home, and that could be the causal chain.
----- Original Message ---- From: Michael Fernando <[EMAIL PROTECTED]> To: COMPUTERGUYS-L@LISTSERV.AOL.COM Sent: Monday, July 30, 2007 7:17:13 AM Subject: Re: [CGUYS] iPhone vs. IT: Clash of the Culture Titans On 7/30/07, Rev. Stewart Marshall <[EMAIL PROTECTED]> wrote: > Slow down one of the reasons we cannot understand them is that they > cannot speak English well enough to handle support calls. Jeff's comment was about the _accent_. Had it been about the tech support workers not being able to speak English, I wouldn't have touched it with a ten foot pole. You've read way too much into my exchange with Jeff so I'm leaving the rest of your e-mail untouched (except the very end). > Oh the capiche remark was his attempt at being cute. (your comment > was uncalled for, Jeff's capiche remark was directed at me. (Perhaps, unintentionally but,) it came across to _me_ as condescending. Hence my comments; and I dismissed it with an 'I don't care "whatever ..."' IMHO, it was his remark that was uncalled for. > not start an ethnic war over a comment that was a reflection of poor > hiring practices and the shipment overseas of all sorts of computer > support jobs. Oh, really? Please go back and check. His comment was about accents and knives. And, he said "No, I *don't* have a problem with overseas tech support." ************************************************************************ * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress * Need more help? Send mail to: [EMAIL PROTECTED] ************************************************************************ * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml * Messages bearing the header "X-No-Archive: yes" will not be archived ************************************************************************ ************************************************************************ * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress * Need more help? Send mail to: [EMAIL PROTECTED] ************************************************************************ * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml * Messages bearing the header "X-No-Archive: yes" will not be archived ************************************************************************
