On Mon, 30 Jul 2007, Jeff Wright wrote:
> It's what I am *paying* the company they work for, for them to do.
> Is that really so hard for you to understand?
No Jeff, you are not paying. Your company, er ... the .org you work
for is paying the company they work for. Perhaps, your .org should
hire someone who, at least, thinks about going half way in trying
to understand those who support the technology vital to the .org.
Then again, you are the advocate of leaving everything to the market
forces to sort themselves out, so why not take the business
elsewhere? Oh, wait. Pretty much all the tech companies are
outsourcing tech jobs overseas and no matter where you go,
you have to deal with tech support people with accents. Which
brings us back to my original response: "It is a global economy.
Get used to it."
{okay, I'm being silly now, indulge me a bit.}
The bean counters at a local .com have noticed something weird.
The IT director Dave is having a hard time with his tech support
calls. He's yelling on the phone frequently and the broken tape
robot hasn't been fixed in a week and other tech calls are lagging
too. Meanwhile, the IT director Asok in the company two floors down
doesn't seem to have this problem. His tech calls are a zilch.
And, not just that, Asok has managed to cut down the IT budget
drastically by using Linux and other Open Source products. And,
he seems to have a better grasp of the Macs too. He's running
several OSes on the same MacBook and the people are free to choose
the best OS for the job. And, some people who've test-driven the
Ubuntu desktop that Asok installed actually like it as it is more
stable, not prone to viruses, better looking etc. And, Asok understands
that IM is a useful tool in a business environment. So, now Dave's
bean-counter bosses are re-examining the IT bottom-line and
seriously thinking about Asok's brother who's about to graduate with
a Masters in CS from a local university. Right out of college,
his salary requirement will be a lot less than Dave's.
{that was silly because the real world isn't so clear-cut.
or is it?}
Yeah, the bottom line is what got us the outsourcing of the tech
jobs. The bottom line is also what forces companies to go global.
And, leaving it to market forces will get us more. So, like it
or not, it is a global economy. I've called Cisco tech support
in the middle of the night and received help from Australia.
I've called Sun and received help from England and Ireland. Talk
about different accents. Oh wait, it is the accent from Bangalore
that you have a problem with, right? *sigh* Can't help you there.
I'm not even from that country, let alone the city.
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