It's kind of frustrating when you try and give a company your money and
business, but they don't hire staff that can code a web page properly that
will allow you to do that.
Jeff, I appreciate your concerns and I am sorry that this issue
occurred. Perhaps the website is badly designrd.
A lot of times a business gets so big that it forgets about what
the user experience is.
I can't explain the immediate failure or even assure you that I am
taking steps to rectify it.
I deplore the failure of our customer service and I trust that
your experience will improve.
But, I'm always open to your input and if I can do it better I
will listen.
I still have responsibility for my network and as a manager
I owe you a response.
i
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