>Really good help is necessary. Help that is not only indexed on what the >jargon of the application is, but on all of the terms a user might think >up to put into the search text looking for a way to do something. I've >never seen the latter done.
Doing a good job is not all that hard. This reminds me of the old Apple LaserWriter manual. The machine had a red trouble light. The manual never used the term "red light." But the index included "red light" with a referece to the right page in the manual. ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
