On Sat, May 18, 2013 at 1:24 PM, mark seiden <m...@seiden.com> wrote:
> ...
> there are numerous other IM systems that are server centric and do a lot of 
> work
> to look for and filter "bad" urls sent in the message stream.
>
> this is intended to be for the benefit of the users in filtering spam, 
> phishing, malware links,
> particularly those that spread virally through buddy lists of taken over 
> accounts.
> sometimes these links (when believed to be malicious) are simply (and 
> silently) not
> forwarded to the receiving user.
>
> this involves databases of link and site reputation, testing of new links, 
> velocity and
> acceleration measurements, etc.    the usual spam filtering technology.
>
> my impression is that almost all users thank us for doing that job of keeping 
> them safe.
> they understand that IM is yet another channel for transmitting spam.
>
> the url filtering is aggressive enough (and unreliable enough) in some cases 
> that
> you have to check with your counterparty in conversation if they got that 
> link you
> just sent.  so users are aware of it, if only as an annoyance.  (once again, 
> spam filtering
> gets in the way of productive communication)
>
> i am merely telling you how it is.  obviously user expectations differ on 
> AIM, Yahoo Messenger,
> etc. from those of users on Skype, some of whom believe there is magic fairy 
> dust sprinkled on it, and that
> it is easier to use than something else with OTR as a plugin.
Perhaps the user should be given a choice.

The security dialog could have three mutually exclusive choices:

  * Scan IM messages for dangerous content from everyone. This means
<company> will read (and possibly retain) all of your messages to
determine if some (or all) of the message is dangerous.

  * Scan IM messages for dangerous content from people you don't know.
This means <company> will read (and possibly retain) some of your
messages to determine if some (or all) of the message is dangerous.

  * Don't scan IM messages for dangerous content . This means only you
and the sender will read your messages.

Give an choice, it seems like selection two is a good balance.

Jeff
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