For some reason I wasn't catching that they were referring to a zone named 192.201.69.65.in-addr.arpa instead of 192/27.201.69.65.in-addr.arpa as I had it. All works now. I guess I was expecting my server to need the CIDR notation to know that it needs to find the delegating server for the rest of the range. How does that work? I don't see any notation of the range in the zone file, does it assume the largest subnet from that IP? Just curious.
What swbell is doing is they are sending each IP separately. Rather than sending the whole /27 IP range to you as a whole, they are sending each IP individually. So you'll need to have:
192.201.69.65.in-addr.arpa PTR host192.example.com 193.201.69.65.in-addr.arpa PTR host193.example.com 194.201.69.65.in-addr.arpa PTR host194.example.com ...
-Scott
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