I completely agree, Matt. Most delays on our server end up being failures to connect to the MX of the destination (we use the skip list in imail).
Like you, I do start by checking the spool and have a canned "Email isn't always real-time and delays should be expected occasionally, we've tuned our server to try and minimize all delays on our end." Unfortunately I still sometimes have to document those delays for my boss (or his boss). -Scott > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Matthew Bramble > Sent: Friday, November 21, 2003 11:36 AM > To: [EMAIL PROTECTED] > Subject: Re: [Declude.JunkMail] Log parsing program to show > flow of a message > > > Time stamps in message headers? But I don't have any delays on my > server of the processing variety. Any delays on my server are almost > always caused by external mail servers or Internet traffic > which might > keep the first SMTP attempt from connecting. If a customer > asks about > this, I check my spool, and tell them that E-mail delivery is > imperfect > and it doesn't always work in real-time. Sometimes I might uncover a > different problem though, like someone screwing up their mail client > config. That's definitely more common than my server causing a delay > (as is probably the case with most around here I would think). > > Matt > > > McCool, Scott wrote: > > >I'm interested to know whether anyone has used or developed > a program > >to follow the lifecycle of a message through imail & declude. > > > >We host some aliases for users here, and occasionally get complaints > >about unreasonable delays in getting email. When they complain long > >enough (grin), I trudge through the log files searching for the > >particular recipient, note the queue filename & imail log hash code > >(SMTP-(04281E10), or whatever), and extract everything for that > >message; if it gets requeued I look for the queue filename > and find the > >next log code when it's processed again. It's a fairly > tedious/manual > >process, and is complicated by the fact that I also need to > check that > >queue filename in the declude logs... > > > >What are other people doing for this sort of "investigation"? > > > >Thanks! > > > >-Scott > > > > > > > > > >------------------------------------------------------------- > --------- > >Scott McCool > >Systems Administrator > >Darden Information Services > >------------------------------------------------------------- > --------- > > > > > > > --- > [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
