I think Jerry has this right. Both our Declude and IMail support agreements are currently lapsed. We were planning on renewing both in early 2005 when Ipswitch had their big fiasco over discontinuing IMail as a stand-alone program. So we plan on dropping IMail and we postponed renewing the Declude support contract. I'm sure that if we switch to SmarterMail that we'll renew the Declude contract, but that could be months out. In the meanwhile, we were happy with our current version of Declude until this bug popped up. Since this is a major bug, I consider Declude responsible. I'll be interested to see what they do.
Actually, I could think of one compromise solution: release an update/fixed version, require a support contract for the download, but offer (for a limited time) a substantial discount on the support contract. Or, if you don't like that, then offer a short-term support contract (three months for one quarter of the usual price). I really am a big fan of Declude; I just don't like being forced into an upgrade. Ben BC Web ----- Original Message ----- From: "Jerry Murdock" <[EMAIL PROTECTED]> To: <Declude.JunkMail@declude.com> Sent: Monday, January 03, 2005 8:22 AM Subject: Re: [Declude.JunkMail] 2005 SpamHeaders Glitch? > I don't think that's fair for a bug like this. Declude has never been > presented as being a "time sensitive" licensed product. > > I know some of my old installs are still probably using older versions > without other issues. I've made my successors aware of this and it's up > to them now. > > There are a lot of folks out there that will be looking for an iMail > replacement, and may consider Smartermail/Declude, but won't if they feel > CPHZ is not doing right. CPHZ should release a 1.82 or a 1.8101 and make > it available for all licensed users. They would then get a "phone home" > version out to more users, and generate good will instead of ill will. > > I'm surprised the conspiracy theorists haven't chimed in already that this > is just a way to force an upgrade. I don't believe that, but some will be > thinking it. > > Jerry > > > ----- Original Message ----- > From: "Ncl Admin" <[EMAIL PROTECTED]> > To: <Declude.JunkMail@declude.com> > Sent: Monday, January 03, 2005 10:51 AM > Subject: RE: [Declude.JunkMail] 2005 SpamHeaders Glitch? > > > > At 07:59 AM 1/2/2005 +1100, you wrote: > > >Great way to increase sales due to the need to update service > agreements. > > > > Anyone that runs production software without service agreements gets > what > > they deserve. > > --- > > [This E-mail was scanned for viruses by Declude Virus > (http://www.declude.com)] > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > type "unsubscribe Declude.JunkMail". The archives can be found > > at http://www.mail-archive.com. > > --- > [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
