Hi, Matt -
I had a similar experience. That's why
haven't migrated yet. They simply did not understand - and what's worse, did
not *want* to understand - why a SmartHost gateway would need to
receive a list of acceptable addresses from the main server for which it is the
gateway. They seemed to have no conception of dictionary attacks, SMTP
envelope-level rejection, etc.
It seems everyone's experience with the
port 587 issue has been the same.
I'm still not impressed.
-Dave Dohetry
Skywaves, Inc
----- Original Message -----
Sent: Sunday, October 30, 2005 8:56
PM
Subject: Re: [Declude.JunkMail] Declude
with SmarterMail 3.0
My own initial experience with their technical support was also
less than appealing, in fact I was a bit angry about how it was handled.
The person really wasn't too interested in helping to allay my concerns, and
when I suggested that it would be good to include the capabilities that I was
looking for in a future release, the reaction was pretty much that the
developers were busy with SmarterStats and would be for some time, and that
there wasn't a good way to get my request to the developers and no way to find
out whether or not it would be considered no matter what. I chalked this
up to this being a small company with a person that handled such requests that
didn't like doing support, and possibly developers that didn't care for
listening to such things and had set up a wall to separate themselves from
it. It's too bad because you can learn a lot from your customers and
their real-world experiences that wouldn't otherwise become known to
them. I sucked it up and stuck with migrating my hosted E-mail over to
SmarterMail despite this bad experience. If IMail's Web interface wasn't
so bad, I probably wouldn't have jumped though.
FYI, my issue was with
their alternative SMTP port support. While you can set port 587 to
accept SMTP connections, you cannot restrict it to only SMTP AUTH. I
tried multiple other ways to keep this server from accepting non-authenticated
E-mail with a mixture of configurations and filtering, but there were
shortcomings for everything that caused a workaround to be unrealistic.
For instance, I tried blacklisting everything except for authenticated
connections, but their blacklisting will whitelist E-mail from any local
address, even when forged. I understand that Declude will support
WHITELIST AUTH with SmarterMail 3.0, but I have heard nothing about them
addressing SMTP AUTH-only on the alternative SMTP port. Hopefully they
will fix that before it gets exploited on my
server.
Matt
Evans Martin wrote:
I recently asked a question on one of the public forums regarding why the
server identified itself as the primary IP address assigned to the box
instead of the IP of the domain sending the email and received the same kind
of response. We may be reconsidering our choice of mail servers soon too if
this kind of behavior keeps up.
Evans Martin
Martek.Net
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:Declude.JunkMail-
[EMAIL PROTECTED]] On Behalf Of Dave Beckstrom
Sent: Sunday, October 30, 2005 12:15 PM
To: Declude.JunkMail@declude.com
Subject: RE: [Declude.JunkMail] Declude with SmarterMail 3.0
I called smartertools last week to tell them that we needed "submission
port
587" support in version 3 and that we also need the listserver to have
the
ability to put the subscribers email address in the footer so that we can
identify AOLers who report list email as spam.
The guy on the phone was very rude and would not hardly let me explain to
him what we needed in the new version and why it is important.
I ended up having to send them an email explaining our needs. But I would
not hold my breath if you think they are listening to their customers
desires or if there is a feature you are waiting on. I own smartermail
and
smarterstats and after my experience speaking with smartertools I am not
impressed with the company.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:Declude.JunkMail-
[EMAIL PROTECTED]] On Behalf Of IMail Admin
Sent: Sunday, October 30, 2005 1:25 AM
To: Declude.JunkMail@declude.com
Subject: Re: [Declude.JunkMail] Declude with SmarterMail 3.0
yes, but I've been waiting all year for SM 3.0, with no end in site.
Ben
----- Original Message -----
From: "Markus Gufler" <[EMAIL PROTECTED]>
To: <Declude.JunkMail@declude.com>
Sent: Friday, October 28, 2005 8:02 AM
Subject: RE: [Declude.JunkMail] Declude with SmarterMail 3.0
Nice to know!
Now it's time to set up the new mailserver ;-)
Markus
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of
David Franco-Rocha [ Declude ]
Sent: Friday, October 28, 2005 3:32 PM
To: Declude.JunkMail@declude.com
Subject: [Declude.JunkMail] Declude with SmarterMail 3.0
The 3.0 version of SmarterMail, yet to be released, will pass
authentication information to Declude. For those of you who
have been patiently waiting to implement WHITELIST AUTH with
SmarterMail, please be advised that Declude will support that
functionality with SmarterMail 3.0.
David Franco-Rocha
Declude Technical / Engineering
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