As far as I'm concerned it's not a solution. SmarterMail deleting these messages was not a problem for me, Declude dumping them into the error folder is. I wasn't having a problem before 4.2.20, now I am.
Everyone in support has their stint as the piñada. My users don't know who SmarterTools or Declude are, they just know when they don't get their messages or messages they send don't reach their destination. But they know who I am, so I have to hold their hands and hear their cries and then take it back to SmarterTools and Declude. And believe me, my users really know how to hit a piñada because most of them are Spanish. :) Another interesting thing is, before the decision was made to put this "fix" in a release version, didn't anyone foresee that dumping all these previously deleted files into the error folder would cause a problem? As soon as all those messages started showing up in my error directory it became pretty obvious. Seems that this work you mention that Declude is doing with SmarterMail to resolve this problem should have been done before the "fix" was put into 4.2.20. -------- Original Message -------- > From: "David Barker" <[EMAIL PROTECTED]> > Sent: Tuesday, July 11, 2006 5:49 PM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] 4.2 build 20 Released 6 July 2006 > > Gary, > > From time to time I feel like the Declude pinyada but in this instance we > have provided a solution for what is happening in SM. And as I have said we > are working with them to resolve this between us. > > David B > www.declude.com > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary > Steiner > Sent: Tuesday, July 11, 2006 5:31 PM > To: declude.junkmail@declude.com > Subject: RE: [Declude.JunkMail] 4.2 build 20 Released 6 July 2006 > > I don't have an answer to this question. I just know that it is a problem. > > > But what I find amusing is, here is another instance of two vendors of > interacting software products who point the finger at each other, both > saying "it's the other guy's fault." > > > > -------- Original Message -------- > > From: "John T \(Lists\)" <[EMAIL PROTECTED]> > > Sent: Tuesday, July 11, 2006 5:21 PM > > To: declude.junkmail@declude.com > > Subject: RE: [Declude.JunkMail] 4.2 build 20 Released 6 July 2006 > > > > Although I do not use SmarterMail, my take is these are like T files > > in Imail where it is not a complete message, but for some reason > > SmarterMail is allowing Declude to have them even though they are not > complete. > > > > John T > > eServices For You > > > > "Seek, and ye shall find!" > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > > > Gary Steiner > > > Sent: Tuesday, July 11, 2006 12:13 PM > > > To: declude.junkmail@declude.com > > > Subject: RE: [Declude.JunkMail] 4.2 build 20 Released 6 July 2006 > > > > > > Here is SmarterTools take on the problem: > > > > > > > Failed is written to the .hdr if the message was not succesfully > > recieved via SMTP. > > > For > > > > instance, if the connection is closed mid transmission. These(and > > corresponding > > > .emls) are > > > > normally just deleted by SmarterMail. The only reason you are > > > > noticing > > them is > > > because of > > > > Declude storing them in the error folder. > > > > > > The implication is that Declude is interrupting part of > > > SmarterMail's > > normail process. > > > Now I know this is essentially what Declude does anyway, but > > > shouldn't > > Declude know > > > the difference between a message that has finished SMTP and > > > SmarterMail is > > ready to > > > deliver, and a message that is incomplete in the SMTP process and an > > > SMTP > > retry is > > > occurring so this failed message should be ignored? Otherwise we > > > are > > going to get > > > thousands of unneccessary incomplete messages dumped into the error > > > folder > > that is > > > going to do nothing other than to take up disk space. Not to > > > mention that > > if some > > > other type of error occurs that puts a message in the error folder, > > > we'll > > never find it > > > because its buried under all these other superfluous messages. > > > Before > > 4.2.20, this > > > wasn't a problem. > > > > > > > > > > > > -------- Original Message -------- > > > > From: "David Barker" <[EMAIL PROTECTED]> > > > > Sent: Monday, July 10, 2006 3:24 PM > > > > To: declude.junkmail@declude.com > > > > Subject: RE: [Declude.JunkMail] 4.2 build 20 Released 6 July 2006 > > > > > > > > Gary, > > > > > > > > This is a SmarterMail issue. When they fail to complete the .hdr > > > > file > > they > > > > write "Failed" in the .hdr as this was causing major spam leakage > > > > for declude we decided to move incomplete messages to the \error > folder. > > You > > > > could try changing the "Failed" to Written and drop the messages > > > > in the \spool. > > > > > > > > David B > > > > www.declude.com > > > > > > > > -----Original Message----- > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > > > > Of Gary Steiner > > > > Sent: Monday, July 10, 2006 2:52 PM > > > > To: declude.junkmail@declude.com > > > > Subject: re: [Declude.JunkMail] 4.2 build 20 Released 6 July 2006 > > > > > > > > Now that I've installed 4.2.20, I'm getting a lot of messages in > > > > the > > error > > > > folder (I'm running SmarterMail 3.3.2369). Most of them seem to > > > > be > > spam, > > > > but there are some good messages in there. Am I now going to have > > > > to > > scan > > > > this folder for false positives just like the held spam folder? > > > > > > > > Here is an example of the .hdr file for a message that was good: > > > > > > > > Failed > > > > [EMAIL PROTECTED] > > > > [EMAIL PROTECTED] > > > > cmdspc: false > > > > helo: ivmail1.fcc.es > > > > > > > > What does "Failed" mean? Is there something I can look for in the > > headers > > > > of the message (in the .eml file) that would indicate this? Is > > > > there > > any > > > > way to requeue this message? > > > > > > > > > > > > -------- Original Message -------- > > > > > From: "David Barker" <[EMAIL PROTECTED]> > > > > > Sent: Friday, July 07, 2006 11:01 AM > > > > > To: Declude.Virus@declude.com>, <Declude.JunkMail@declude.com > > > > > Subject: [Declude.JunkMail] 4.2 build 20 Released 6 July 2006 > > > > > > > > > > EVA ADD New NONSTANDARDHDR vulnerability test. Messages > > found to > > > > > have broken headers are moved to the \virus folder > > > > > > > > > > EVA FIX ALLOWVULNERABILITIESFROM (for user) > > > > > > > > > > EVA FIX BANEXT buffer overflow > > > > > > > > > > SM ADD When an error is found in the envelope (.hdr) file > > the > > > > > message is moved to the \error folder > > > > > > > > > > SM ADD Decludeproc will not start without a valid > > domainlist.xml > > > > > > > > > > SM FIX QUEUEFILE_SAVEFILE the log is showing the correct > > directory > > > > > path > > > > > > > > > > SM FIX Allows admin to set VIRDIR to any directory path in > > the > > > > > virus.cfg > > > > > > > > > > David Barker > > > > > Product Manager > > > > > Your Email security is our businessT > > > > > 978.499.2933 office > > > > > 978.988.1311 fax > > > > > [EMAIL PROTECTED] > > > > > > > > > > > > > > > > > > > > --- > > > > > This E-mail came from the Declude.JunkMail mailing list. To > > > > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > > > > > type "unsubscribe Declude.JunkMail". The archives can be found > > > > > at http://www.mail-archive.com. > > > > > > > > > > > > > > > > > > > > > > > > --- > > > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, > > > > just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe > > > > Declude.JunkMail". The archives can be found at > > > > http://www.mail-archive.com. > > > > > > > > > > > > > > > > --- > > > > This E-mail came from the Declude.JunkMail mailing list. To > > > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type > > > > "unsubscribe Declude.JunkMail". The archives can be found at > > > > http://www.mail-archive.com. > > > > > > > > > > > > > > > > > > --- > > > This E-mail came from the Declude.JunkMail mailing list. To > > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type > > > "unsubscribe Declude.JunkMail". The archives can be found at > > > http://www.mail-archive.com. > > > > > > > > > > --- > > This E-mail came from the Declude.JunkMail mailing list. To > > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type > > "unsubscribe Declude.JunkMail". The archives can be found at > > http://www.mail-archive.com. > > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, > just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe > Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
