An idea from me to the new licence policy from Declude:
Is it perhaps possible to expand the Decludce Pro licence to include one test system (which only will be used for testing before upgrading and to test new features, not for business use)) ?
I think this would also help a lot of declude users, who has problems with the new Licence code.
Bye, Uwe
----- Original Message ----- From: "Keith Johnson" <[EMAIL PROTECTED]>
To: <Declude.Virus@declude.com>
Sent: Thursday, December 23, 2004 3:40 PM
Subject: RE: [Declude.Virus] Declude Licensing & codes
Andy,
Upon your phone call with Barry, should we as Declude Users (4 lic. in my case), contact Barry directly before upgrading or should we await for a post on this forum for new procedures? I too have a cold spare, however, Declude is not loaded there until necessary and upon written procedures that we have in place to shutdown the current server (whether down by failure or otherwise), rename it and re-ip it and the like. Thanks for the info.
Keith
-----Original Message----- From: [EMAIL PROTECTED] on behalf of Andy Schmidt
Sent: Thu 12/23/2004 9:05 AM
To: Declude.Virus@declude.com; Declude.JunkMail@declude.com
Cc:
Subject: RE: [Declude.Virus] Declude Licensing & codes
Hi,
At the end, there are two components to this:
A) the technique used to validate licenses (e.g., an activation code, hardware detection, etc.)
B) the procedures on how a "questionable" situation is handled.
I really don't have a problem with ANY "technique" as long as I can be comfortable with the "procedures". If the procedures could even remotely result in an accidental automatic disabling, I'd no longer be able to justify use of the product. Per example, if the procedures involve a long grace period, or, if the procedures simply allow a "License Validation Staff" to REVIEW a questionable license with a customer at a mutually convenient time, or similar safeguards - then I'm absolutely okay with it.
When Barry called yesterday, I listened and agreed wholeheartedly, that Declude owes it to is PAYING customers to identify and go after non-compliant customers. After all - it's money stolen from the paying customer (by either having to raise prices or by not being able to invest into future development as much).
But, I repeated my expectations that NOT details of the "techniques" need to
be disclosed - but there should be sufficient disclosure of the
"procedures". And that should be disclosed BEFORE the software is offered
for download - not AFTER people are starting to get suspicious.
With the information that I was given, I'm perfectly satisfied that I can
continue to use Declude - and I fully support their efforts (in general) of
license enforcement.
However, I still hope that Barry recognizes the need that ALL customers need
to know enough about the procedures to regain (!) MY level of comfort and
confidence in the company and the product.
Best Regards Andy Schmidt
Phone: +1 201 934-3414 x20 (Business) Fax: +1 201 934-9206
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists) Sent: Thursday, December 23, 2004 02:01 AM To: Declude.Virus@declude.com; Declude.JunkMail@declude.com Subject: [Declude.Virus] Declude Licensing & codes
Here is some information for all who have concerns about the new licensing and tie in to IPs and/or MACs:
I have spoken to Barry today, and while I will not reveal the little bit of
information I was given, I will state on my honor that I have no problem
with the new license code process what ever you want to call it.
Additionally, Declude has designed and taken steps to make sure there will
be no problems in the event you need to change IPs or hardware overnight, on
a weekend, on an extended weekend or even if disaster were to strike and the
Declude offices were not available for a week.
Hopefully, you can now rest assured that Declude will not stop working if you have to fix your server.
FYI, there is also a process in place for a cold spare server to be prepared
and ready ahead of time. You will need to contact Declude to specifically
set that up.
John Tolmachoff Engineer/Consultant/Owner eServices For You
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