Hi Keith: Well - *I* am satisfied that I could switch NICs or servers and any time of day or night or weekends - without license-related impact on any authorized use of Declude. I am under a "verbal" non-disclosure - so I can't elaborate, besides any statement should come from an official source to have any value. It did seem to me, as if Barry was working on drafting a response to post on this list as well. For the benefit of CPHZ and their relationship with their customers, I sincerely hope that they understand that they can't just refer to generalized privacy policies on the web site and terms of the license agreement (which permits what they are doing) - but that they need to be pro-active and have a policy to always announce and sufficiently explain new procedures BEFORE they are accidentally uncovered by customers - so that everyone can be as satisfied as I am now. It's never smart to gamble with the trust of your customers - even if you have the legal right to whatever actions you take. I appreciate that personal phone call - it should demonstrate that Barry does care. But, it did not effect my personal opinion that "firefighting" phone calls are time poorly spent and that CPHZ needs to do a better job of customer communications and relations.
Best Regards Andy Schmidt Phone: +1 201 934-3414 x20 (Business) Fax: +1 201 934-9206 -----Original Message----- From: Keith Johnson [mailto:[EMAIL PROTECTED] On Behalf Of Keith Johnson Sent: Thursday, December 23, 2004 09:41 AM To: Declude.Virus@declude.com Subject: RE: [Declude.Virus] Declude Licensing & codes Andy, Upon your phone call with Barry, should we as Declude Users (4 lic. in my case), contact Barry directly before upgrading or should we await for a post on this forum for new procedures? I too have a cold spare, however, Declude is not loaded there until necessary and upon written procedures that we have in place to shutdown the current server (whether down by failure or otherwise), rename it and re-ip it and the like. Thanks for the info. Keith
<<attachment: winmail.dat>>
