Re: [Declude.Virus] Who is minding the store

[Jonathan]

Douglas Cohn wrote:
Using this forum for support is certainly less expensive to the
company 

... unless you're charging for support, then it could be viewed as a 
losing proposition to assist in free support. I fear this may be the 
mindset. This view, is, of course, entirely wrong; as you mentioned, our 
R&D feedback is very valuable-worth more than a support contract. Plus, 
if they actually integrate our feedback, we'll buy the support agreement 
in order to download the latest fruits of our labor. :)
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