I think every company after Scott will have a problem, because Scott did a job, which no one can do a long time without heartattack ;-)I sent this email because now I am not so sure. And I know others that have the same feelings. Renew or not renew. I was told the company would be run in the same high quality manner as before. Clearly that is not the case. Without knowing the coders know their stuff relating to spam it is quite risky to take the chance with such a small company.
I think Declude makes a good job. The new release is out and it is like in the past, no problems.
When there is a problem I mail to [EMAIL PROTECTED] .com and get a fast response.
That is the main thing why I pay for a service agreement. And these things have not changed in my opinion.
Uwe
----- Original Message ----- From: "Nick" <[EMAIL PROTECTED]>
To: <Declude.Virus@declude.com>
Sent: Monday, May 02, 2005 7:02 PM
Subject: RE: [Declude.Virus] Who is minding the store
On 2 May 2005 at 9:51, Douglas Cohn wrote:
Douglas -
I agree with what you are saying. And I miss Scott for his slant on techsupport and philosphy [ Remember Len & Scott dialogs? :) ]
That said we need to give the new Declude a chance. [That is coming from a guy that has been posting some negativity lately]. They are learning the new turf. And they have some good email admins supporting them (for now)
If Declude misses the point competition will but thenm out of business.
-Nick
Plus, if they actually integrate our feedback, we'll buy the support agreement in order to download the latest fruits of our labor. :)
Yes that is a key point and the reason I always rushed out to renew in the past.
I sent this email because now I am not so sure. And I know others that have the same feelings. Renew or not renew. I was told the company would be run in the same high quality manner as before. Clearly that is not the case. Without knowing the coders know their stuff relating to spam it is quite risky to take the chance with such a small company. We knew Scott was the best, who are the people that took over the reins and what credentials do they have. I mean Symantec cannot do it right and I should trust someone who won't participate in their own forums?
If Scott would chime in here and say "DON'T worry Doug these people know their stuff, you are in good hands." I would order a renewal. But he left.
Doug
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jonathan Sent: Sunday, May 01, 2005 5:59 PM To: Declude.Virus@declude.com Subject: Re: [Declude.Virus] Who is minding the store
Douglas Cohn wrote:
>Using this forum for support is certainly less expensive to the >company > ... unless you're charging for support, then it could be viewed as a losing proposition to assist in free support. I fear this may be the mindset. This view, is, of course, entirely wrong; as you mentioned, our R&D feedback is very valuable-worth more than a support contract. Plus, if they actually integrate our feedback, we'll buy the support agreement in order to download the latest fruits of our labor. :) --- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com. --- [This E-mail scanned for viruses by Declude Virus]
--- [This E-mail scanned for viruses by Declude Virus]
--- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
--- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
--- This E-mail came from the Declude.Virus mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.Virus". The archives can be found at http://www.mail-archive.com.
