On Fri, Aug 19, 2011 at 10:40 AM, Felipe Contreras < felipe.contre...@gmail.com> wrote:
> On Fri, Aug 19, 2011 at 4:55 PM, Sam Thursfield <sss...@gmail.com> wrote: > > > > Gathering feedback does not necessarily require an online user survey. > > Indeed, do you have a better suggestion? > > There are several other ways to get feedback. For example, user testing. I'm sure all the major distributions have done some user testing. Most large companies have a whole user testing team/group. I'm not a user testing expert but it involves giving people (both new and experienced) tasks to do, watching how they do it (without interfering) and then asking them about their experience. I know people who have successfully used http://www.usertesting.com/ for web sites. I don't know if a similar, inexpensive option exists for desktop software or not. Stormy
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