This discussion of the renewals is showing something that I Imagine worries
all of us. I think most of us believe that the OpenSRS team does generally
speaking a pretty good job, but obviously this is at the end of the day a
very big business where us RSPs act as the marketing "face" for Tucows, at
practically no cost to them.
This is a pretty fear deal in general, but there is some areas where Tucows
(OpenSRS) shows their "nasty" business face by leaving RSP somehow worried
about where SRS is trying to undercut them at some point. I am not sure
where this is really what they mean, but is definitively the impression I
get. Some simple examples:
1.- The big new discussion about renewals. We all share more or less
knowledge in this list, but probably we do not want to share clients. If
some RSP don't respond to renewals or don't do their work correctly, then
SRS can do something about it in a one-off basis, I don't want to think this
is the rule.
2.- Transfer messages come from "[EMAIL PROTECTED]". Why? If we can get
a logo on the page, why can we not use our own email address to contact the
client. Also if an error is made on the transfer process (password page),
the OpenSRS logo comes out immediately.
3.- Further on transfers... if we still can't personalise the page, why
can't we not personalise the message received by the client... I thought
this was an international project. I have spent hours translating all the
scripts and templates... and right at the end I have to leave with my client
receiving an email from someone he probably does not know and in a language
that he does NOT understand.
I think at points like this all RSPs should somehow join forces to put some
pressure into OpenSRS in order to improve the system, make us more
confidence with our work and investment, and make us and them, make more
money.
happy new year to all by the way.
Jose Luis Moya
nombremania.com
