> I'm totally with Fabio here. The customer shouldn't see our username.
> The whole process must go through the reseller. How else can we keep track
> of the process?
>
> The customer is transferring is to renew, right? So yes, we'll have
> to charge them.
THERE IS NO CHARGE TO TRANSFER FROM ONE RSP TO ANOTHER.
If they are transferring to renew, once their domain is listed with you as
the reseller, then you or they can request a renewal just like you do with
any other domain currently in your account.
Folks... I hate to say if, but it appears some people haven't read the FAQs.
