Robert writes: > I was beginning to think I had this problem to myself... I had a spate of > fraudlent transactions over two months recently. It's costing me a > _fortune_. I've thought of pulling the plug on online orders. What I make in > valid transactions is being lost in chargeback fees and other bank fees on > the dodgey transactions. etc...
We actually pend all orders from _first_time_ buyers, lookup the IP using visual traceroute and make sure that the order was placed from somewhere near the actual billing address. If there is anything suspicious, we call and ask for both the issuing financial institution and the cvv2 on the card. We only trust a phone number that matches what the issuing financial institution has on file. If it does not match, we call and ask for the correct information first... In most cases, it only takes a couple of minutes to do this since we usually don't have to call. Since we started with this policy, we have had no chargebacks... Granted, we're not doing thousands a month like some of you, which make this undoable. -Eric -- arctic bears - email and name services 25 email addresses@yourdomain CA$11.95/month DNS starting at CA$3.49/month - domains from CA$25.95/year for details contact [EMAIL PROTECTED] or visit http://www.arcticbears.com
