Y'know, we had a few of these punkass orders too - I just started putting the IP on the page the customer verifies from so they see that we see - then I have it as part of their record, too, on the credit card transaction. Easier than justifying from a log file.
HOST: clgrtnt1-port-74.dial.telus.net ADDRESS: 161.184.40.74 BROWSER: Mozilla/4.0 (compatible; MSIE 5.0; Windows 98; DigExt; TELUS PLAnet Internet (http://www.telusplanet.net)) Best, Scott Schiller Account Manager GIA Web Services, Inc. 10575 NE 4th Bellevue, WA 98004 US PHN: +1.206.914.4755 FAX: +1.425.454.7458 EML: [EMAIL PROTECTED] --Get your @ together!-- http://domainalchemy.com http://weregisternames.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] On Behalf Of Eric Paynter > Sent: Tuesday, November 06, 2001 2:59 PM > To: [EMAIL PROTECTED] > Subject: Re: Logging IP Address of Orders? > > > Robert writes: > > > I was beginning to think I had this problem to myself... I > had a spate > > of fraudlent transactions over two months recently. It's > costing me a > > _fortune_. I've thought of pulling the plug on online > orders. What I > > make in valid transactions is being lost in chargeback fees > and other > > bank fees on the dodgey transactions. > etc... > > We actually pend all orders from _first_time_ buyers, lookup > the IP using > visual traceroute and make sure that the order was placed > from somewhere > near the actual billing address. If there is anything > suspicious, we call > and ask for both the issuing financial institution and the > cvv2 on the card. > We only trust a phone number that matches what the issuing financial > institution has on file. If it does not match, we call and > ask for the > correct information first... In most cases, it only takes a couple of > minutes to do this since we usually don't have to call. Since > we started > with this policy, we have had no chargebacks... > > Granted, we're not doing thousands a month like some of you, > which make this > undoable. > > -Eric > > > -- > arctic bears - email and name services > 25 email addresses@yourdomain CA$11.95/month > DNS starting at CA$3.49/month - domains from CA$25.95/year > for details contact [EMAIL PROTECTED] or visit http://www.arcticbears.com
