More like UPDATING the database, that would answer the question as to WHY some ISP's can see a new nameserver within 24 hours, and others cannot for up to 3 or 4 days.
If it's not done that way, then there is another big mystery as to why it would not work, with all ISP's like they do with the bigger ones. Case and point: about 8 months ago, we had a VERY "Technically Challenged" customer, who we basically had to do EVERYTHING for, including change the nameservers. Ok, all done. Two days later, he calls us, and when I take the call, he starts yelling about his domain was NOT working, that he should have never switched companies, and blah, blah, blah. He said he gets a Page Not Found. So I open my browser up, and it loads just like normal, our Standard "Coming Soon" page that gets created when the Site is created. So I talk him into waiting for 24 hours more. about that much time passes, and I'm told he is on the phone again. So I walk him through Clearing his Cache, and lots of other things, and STILL he's getting Page Not Found. This is after 3 days since We did everything. I had him go to another site, that he's more then likely never visited and it loaded. Ok. So what's the problem? It loads for me, but NOT for him. His Page Not Found says cannot locate DNS, at the bottom. I TOLD him that what is more then likely happening, is that his ISP has NOT updated their Database, to point his browser to the correct server. He said, Oh, ok. He called them. The next day he called back, and said that it was still NOT WORKING, and his ISP said that it could take up to 96 hours for them to be "PROPAGATED" or pointing to the NEW nameservers. So, the next day, bang, it worked fine. So if the Different ISP's do NOT just update their database, Why does this happen all the time? Do we have yet another mystery, like the Bermuda Triangle? Stuff just happens, with NO explanation? What is happening so that I do NOT lie to another customer, although be it not on purpose? I do NOT like NOT knowing the truth. If anyone out there knows FIRST HAND, not HEARSAY, please respond. All of us, do NOT know for sure, we are more then likely repeating what we have been TOLD. What is the LOGICAL explanation? All I know for a FACT, is that when I worked at AOL, I was told just what I said, and that is what to say to customers who call, and say they can't get their website to work, we had to ask if they had just made a change to their nameserver, that way we did not spend a bunch of time poking through the pc, seeing if our software had a problem. Thank you. Richard ----- Original Message ----- From: "wxWeb.com" <[EMAIL PROTECTED]> To: "POWERHOUSE" <[EMAIL PROTECTED]> Cc: "Dave Warren" <[EMAIL PROTECTED]>; "Charles Edmunds" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Saturday, June 22, 2002 8:04 PM Subject: Re: Nameserver Questions > Saturday, June 22, 2002, 12:06:24 PM, POWERHOUSE wrote: > > > Actually I USED to work for AOL, I know for a FACT That some of the Smaller > > ISP's USED TO only > > download the master Database from ICANN only 1 time PER WEEK. > > Why would a small ISP download anything? > > That isn't how the DNS works. > > -- > Best regards, > William X Walsh <[EMAIL PROTECTED]> > -- > OpenSRS installation and customizations > Payment Processing Integration > Apache Installation and Support Services > http://www.wxsoft.com/ > > > >
