John Keegan wrote: > > Thanks, Kim. My forehead was getting bloody from banging it against the > wall. > > Now, everyone repeat after themselves, "The customer is not _necessarily_ > wrong..." Maybe relevant, maybe not, but here is #4 of from the Mindspring's > 14 deadly sins: > > 4. Joke about how dumb the customers are. > Every time you call a user a loser, idiot or the like, you show your > disregard for the customer. While joking around after hours may seem like > fun, it will influence the way you see customers and, therefore, the way you > treat them. Customers pay your paycheck. Treat them as if your life depends > on it, because it does. > > Words to live by...
A very good quote. I know exactly what you're feeling...I've been through it several times myself. I'm sorry to hear that support's attitude still hasn't changed since my post three months ago: http://www.opensrs.org/archives/discuss-list/0308/0005.html --Josh Levine
