Hello Scott, Thank you so much for your response. Yes, this is the exact way it is been managed currently.
Thing is, we need to improve customer experience and reduce customer service reps work. The current approach is working but it totally depends on business to business. Some of them may leave it on CSR, on the other hand, some must be looking for a date (timespan) which can be used to not allow returns for any specific order (ex returns are not allowed in stock clearance). Not making current flow as totally obsolete, but I guess we should have something to support this as well OOTB. -- Best Regards, Suraj Khurana TECHNICAL CONSULTANT mobile: +91 9669750002 email: suraj.khur...@hotwax.co *www.hotwax.co <http://www.hotwax.co/>* On Mon, Mar 11, 2019 at 7:31 AM Scott Gray <scott.g...@hotwaxsystems.com> wrote: > The ability to create a return doesn't necessarily mean that return will be > accepted. IMO this is a business process where human intervention is > required in order to maintain good customer relations. Approving/declining > RMAs depend on a number of factors including: > - the reason for return > - length of time since purchase > - value of the purchase > - COGS > - lifetime value of the customer > > A hard time limit can make sense when a customer simply changes their mind > about the purchase and wishes to return it but I don't think any other type > of return should be constrained by the system without input from customer > service reps. > > IMO a better system would be to have information critical to the RMA > process (such as the items listed above) easily accessible to the CSR so > they can quick make a decision. Having the system prevent customers from > even creating a return request because X number of days have passed could > well be a bad user experience for the customer. > > If the implementation does proceed, I don't think ProductFacility would be > a good place to store the information. Multiple stores with different > rules could well be fulfilling the same products out of the same warehouse > (particularly for international distribution). > > Regards > Scott > > On Sat, 9 Mar 2019 at 20:50, Suraj Khurana <suraj.khur...@hotwax.co> > wrote: > > > Hello, > > > > In OFBiz, we can create a return for order without checking when that > order > > is placed, it might be years long. > > IMO, we should have a field something like daysToReturn at product store > > level to allow creating return till after that much days of order > > completion. > > > > I could not find anything else relevant to this and this is a very common > > e-commerce scenario for any business. > > > > Am I missing something? > > Please share your thoughts on the same. > > > > -- > > Best Regards > > Suraj Khurana > > TECHNICAL CONSULTANT > > mobile: +91 9669750002 > > email: suraj.khur...@hotwax.co > > www.hotwax.co > > >
