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https://issues.apache.org/jira/browse/OFBIZ-2427?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12707291#action_12707291
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Ashish Vijaywargiya commented on OFBIZ-2427:
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Hello Aswath,
Thanks for your comment.
Here you go.
CustRequest can be a wish list for new feature or bug fix from a customer and
after approval it can be associated with the WorkEffort.(aka task)
Now workeffort can be associated with the so many party using
WorkEffortPartyAssignement.
The party is nothing but the person who will work on that task.
There is no need to have "assigned to" field in the CustRequest entity.
If the request is delegated to another person (to change the status or
supervise the request) then the old party will be expired and the new party
will be created. The responsible entity for this operation is
"CustRequestParty". The role of the newly assigned party will be again the
request tacker.
Please let us know if you have more question.
--
Ashish Vijaywargiya
> Cases - Sales Force Automation component
> ----------------------------------------
>
> Key: OFBIZ-2427
> URL: https://issues.apache.org/jira/browse/OFBIZ-2427
> Project: OFBiz
> Issue Type: New Feature
> Components: marketing
> Affects Versions: SVN trunk
> Reporter: Ashish Vijaywargiya
> Priority: Minor
> Fix For: SVN trunk
>
>
> - A case corrospond to a Request(CustRequest) in OFBiz.
> - There are many types of requests including RFI (for information), RFQ (for
> quote), RFS (for support), and so on.
> Following screens should be implemented in this :
> - Create/Edit Case: Following fields should be present on the GUI.
> "* (Start next to fields)" - showing the required field.
> — Company Name - Lookup showing all the Party Group in the role of "Account"
> — Requesting Party* - Lookup to select the existing party in the role of
> "Contact"
> — Priority - Keep default priority as the medium (either 4 or 5 on the user
> interface)
> — Type
> — Subject* - Map this field into custRequestName field of CustRequest entity.
> — Reason - associate this field with the enumeration entity and create few
> records there so that it could be referred here.
> Reason can be "Unexpected Behaviour of Application", "New Feature Request"
> etc.
> — Description -
> — Status - Show this field in Edit mode of request only. (While updating
> request)
> - There will be summary section for the cases and following block will be
> shown in it.
> — First block will be the history of the customer request.
> — Party / Roles - All will be shown in the read mode (Party Group, Requesting
> Party & Logged in party details who has created request).
> — Request Items.
> - There will be following tab button adjucent to Summary Section.
> — Party / Roles(The two records for Party Group and Requesting Party will be
> in readable mode. and user should only be able to change the details of
> Request Tracker i.e the person who has logged in the Request.)
> — Request Items
> Details Left Navigation Section.
> First Block: Shortcuts
> Create New Case
> Find Case
> My Cases - List all the cases of logged in party by default. So it will be
> easy for him to select and update on those cases accordingly.
> Only show those cases that are not in complete status.
> Second Block: Quick Add Case
> Fields to be present in this block are:
> Company Name
> Requesting Party*
> Subject*
> For the quick add case block we should keep the default priority as medium
> (i.e 5)
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