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https://issues.apache.org/jira/browse/OFBIZ-2427?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12707349#action_12707349
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BJ Freeman commented on OFBIZ-2427:
-----------------------------------
More of a esthetics approach
Cases is more medical and legal in terminology.
>From ofbiz perspective is seem a project task would be more fitting.
from a CRM perspective a Ticketing system is more appropiate, since there is a
lot of communication with the customer or client.
In the implementation I use, this includes,
automatic response for requests assigning a project . the Projet Id is used as
the ticket number, instead of the requestID.
MCA is used to link the return messages to the correct Project as task.s The
messages are timelined in the project.
This allow the project managment to be used for assigning the task and tracking
resources under workeffort.
Just my two cents.
> Cases - Sales Force Automation component
> ----------------------------------------
>
> Key: OFBIZ-2427
> URL: https://issues.apache.org/jira/browse/OFBIZ-2427
> Project: OFBiz
> Issue Type: New Feature
> Components: marketing
> Affects Versions: SVN trunk
> Reporter: Ashish Vijaywargiya
> Priority: Minor
> Fix For: SVN trunk
>
>
> - A case corrospond to a Request(CustRequest) in OFBiz.
> - There are many types of requests including RFI (for information), RFQ (for
> quote), RFS (for support), and so on.
> Following screens should be implemented in this :
> - Create/Edit Case: Following fields should be present on the GUI.
> "* (Start next to fields)" - showing the required field.
> — Company Name - Lookup showing all the Party Group in the role of "Account"
> — Requesting Party* - Lookup to select the existing party in the role of
> "Contact"
> — Priority - Keep default priority as the medium (either 4 or 5 on the user
> interface)
> — Type
> — Subject* - Map this field into custRequestName field of CustRequest entity.
> — Reason - associate this field with the enumeration entity and create few
> records there so that it could be referred here.
> Reason can be "Unexpected Behaviour of Application", "New Feature Request"
> etc.
> — Description -
> — Status - Show this field in Edit mode of request only. (While updating
> request)
> - There will be summary section for the cases and following block will be
> shown in it.
> — First block will be the history of the customer request.
> — Party / Roles - All will be shown in the read mode (Party Group, Requesting
> Party & Logged in party details who has created request).
> — Request Items.
> - There will be following tab button adjucent to Summary Section.
> — Party / Roles(The two records for Party Group and Requesting Party will be
> in readable mode. and user should only be able to change the details of
> Request Tracker i.e the person who has logged in the Request.)
> — Request Items
> Details Left Navigation Section.
> First Block: Shortcuts
> Create New Case
> Find Case
> My Cases - List all the cases of logged in party by default. So it will be
> easy for him to select and update on those cases accordingly.
> Only show those cases that are not in complete status.
> Second Block: Quick Add Case
> Fields to be present in this block are:
> Company Name
> Requesting Party*
> Subject*
> For the quick add case block we should keep the default priority as medium
> (i.e 5)
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