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Aswath Satrasala commented on OFBIZ-2427: ----------------------------------------- Please provide more inputs on the requirements and design. I don't have clear picture on end-to-end on how cases will work Is my previous understanding correct? What will be the RequestRole of the user who is creating the case? Thanks. -Aswath > Cases - Sales Force Automation component > ---------------------------------------- > > Key: OFBIZ-2427 > URL: https://issues.apache.org/jira/browse/OFBIZ-2427 > Project: OFBiz > Issue Type: New Feature > Components: marketing > Affects Versions: SVN trunk > Reporter: Ashish Vijaywargiya > Priority: Minor > Fix For: SVN trunk > > > - A case corrospond to a Request(CustRequest) in OFBiz. > - There are many types of requests including RFI (for information), RFQ (for > quote), RFS (for support), and so on. > Following screens should be implemented in this : > - Create/Edit Case: Following fields should be present on the GUI. > "* (Start next to fields)" - showing the required field. > — Company Name - Lookup showing all the Party Group in the role of "Account" > — Requesting Party* - Lookup to select the existing party in the role of > "Contact" > — Priority - Keep default priority as the medium (either 4 or 5 on the user > interface) > — Type > — Subject* - Map this field into custRequestName field of CustRequest entity. > — Reason - associate this field with the enumeration entity and create few > records there so that it could be referred here. > Reason can be "Unexpected Behaviour of Application", "New Feature Request" > etc. > — Description - > — Status - Show this field in Edit mode of request only. (While updating > request) > - There will be summary section for the cases and following block will be > shown in it. > — First block will be the history of the customer request. > — Party / Roles - All will be shown in the read mode (Party Group, Requesting > Party & Logged in party details who has created request). > — Request Items. > - There will be following tab button adjucent to Summary Section. > — Party / Roles(The two records for Party Group and Requesting Party will be > in readable mode. and user should only be able to change the details of > Request Tracker i.e the person who has logged in the Request.) > — Request Items > Details Left Navigation Section. > First Block: Shortcuts > Create New Case > Find Case > My Cases - List all the cases of logged in party by default. So it will be > easy for him to select and update on those cases accordingly. > Only show those cases that are not in complete status. > Second Block: Quick Add Case > Fields to be present in this block are: > Company Name > Requesting Party* > Subject* > For the quick add case block we should keep the default priority as medium > (i.e 5) -- This message is automatically generated by JIRA. - You can reply to this email to add a comment to the issue online.