On Fri, Sep 6, 2013 at 1:37 PM, Andrew Rist <andrew.r...@oracle.com> wrote:
> > On 9/6/2013 4:41 AM, Rob Weir wrote: > <snip> > > Another angle is to realize that enabling the user and motivating them in >> a specific direction is more powerful than trying to steer them away from a >> specific direction. Maybe the problem is we are not making the support >> forums sound attractive enough? Maybe if we said something like, "For the >> fastest and most expert response, post your question to...."? Make the >> forums sound like the most attractive option. We know they are the best >> place for questions, of course. But we ought to describe it equally >> attractively. -Rob >> > > Perhaps this is a situation of people who are more comfortable with email > as a tool as opposed to a forum. If you are not familiar with forums in > general, our forum can be pretty daunting to navigate - there's a lot of > info there. > I think you could be right about this. The other thing is I think people want some immediate way, once they get to the contact page, to actually "DO" something there -- e-mail or a web form -- to get help. So sending them on to another page is frustrating. On the "dev" email link being there. I think this is historical from when we moved the site to Apache and were just getting things started, and maybe even before we set up us...@openoffice.apache.org. It's placement there now is not really relevant. Assuming we put in a link to "users" in the first paragraph, I think the rest of the e-mail links, with the existing subject lines which are helpful, should stay. > > Do we have a way of bridging the two? Is there a way to have an email > address (e.g. forum_questi...@openoffice.org**) that autoposts to a catch > all forum topic. Then after the post was triaged, the poster would be > autosubscribed for replies? > I have no idea if something like this is possible, but it could provide > both a bridge to introduce these users to the forum, and a mechanism to > provide for feedback without having dev become help. > > A. > > > >>> <more snip> > > > ------------------------------**------------------------------**--------- > To unsubscribe, e-mail: > dev-unsubscribe@openoffice.**apache.org<dev-unsubscr...@openoffice.apache.org> > For additional commands, e-mail: dev-h...@openoffice.apache.org > > -- ------------------------------------------------------------------------------------------------- MzK "Truth is stranger than fiction, but it is because Fiction is obliged to stick to possibilities. Truth isn't." -- "Following the Equator", Mark Twain