Hi All, For the record, I've created a Gmail account (aoo.forum...@gmail.com) so that users can really contact the forum team. We had in the past an automatic process that could reply and give the user basic information (registered or not, ...). Since it's no longer working since the move to ASF, we had no means to handle problems from users (login failures and other issues).
We now will be able to check this mailbox (IMAP is the rule to avoid synchronization problems). The only drawback is that the mail sent by the forum (notifications mostly) are not sent from that address (instead of ooo-forum-en-serv...@apache.org). It may break filters set by users (like me). But we have been too long already without any real way to reply direct users questions. We have the history of all the problems reported through the admin mailbox (before the move to ASF) so we know that we need it. This is part of the high quality of service we want to provide. I'm rather worried by the turn over in the admins of the forum. First Terry, then JanI who did a lot to update the forums and wiki, then RGB who is suddenly taking a long break (announced in the private section of the forum). Imacat seems to have other priorities so there is no one left. The forums need at least a periodic maintenance to avoid problems like few months ago. For the record, phpBB is not up to date, the download icon has not been changed yet and of course, there is no automated mailbox reply. The forums have proved that they were rather efficient, they are a huge knowledge base now. But strangely, when it comes to administration, no one can resist very long. So is there any problem? Are the forums really part of the roadmap in this project? Hagar --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
