Hi to everyone, I'm an otrs newbie since few days and I plan to use it, but I would like to know if there is a way to force otrs to put/get ticket number into/from email header cause most people in my company found that ticket number in subject is too "administrative" and people often take-off the subject from emails. Of course I've looked at history but I've not found any answers. I know that is possible to force OTRS to look for ticket number in reply-to ( PostmasterFollowUpSearchInReferences) our in body but just in case of follow-up.
Regards, Antoine _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
